HP printer failing on Apple computers

xylophone

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Can-t-get-around-this-Error-telling-me-to-reinstall-software/m-p/7823839

I am suffering from the above - anybody else?
I had to resort to linking the printer to an old HP (windows) laptop - worked perfectly.
Fuming!

Neil_Jones

xylophone said:

I am suffering from the above - anybody else?

Considering the thread's got to 10 pages, all of them complaining about the same issue... I think the answer to the question is yes.

Some solutions posted on page 9.

xylophone

On page 13 https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Can-t-get-around-this-Error-telling-me-to-reinstall-software/td-p/7823839/page/13

HP have said:  "We  unintentionally revoked credentials on some older versions of Mac drivers. This caused a temporary disruption for those customers and we are working with Apple to restore the drivers.

 

The fact that they can do this unintentionally suggests a shocking level of incompetence

 

Annoying to the nth degree to have had no notice of this from HP - and hopefully a fix is coming.  HP please come clean and tell us people who have bought your printers what is going on!!!!

 

Or is it as some have suggested really a ploy to get people to scrap old printers, which would not fit in with their environmental statements - If i do replace the printer I might chose a more professional company next time

Not even an apology  for their shocking incompetence!

My next printer won't be HP.

John_Gray

xylophone said:

My next printer won't be HP.

It might seem unreasonable to point out that you wouldn't have had the problem if you'd got the HP printer but chosen Windows rather than Apple...

alanwsg

https://www.theregister.com/2020/10/23/hp_printer_macos/

xylophone

Thank you for the above - the sheer incompetence and lack of any responsibility towards customers is appalling.

xylophone

It might seem unreasonable to point out that you wouldn't have had the problem if you'd got the HP printer but chosen Windows rather than Apple...

Nobody has the right to a choice any more?

The stupid mistake, the utter incompetence are excusable?

Oh please........

Neil_Jones

So a company makes a mistake.  Nobody's perfect, even HP.

So people couldn't print for a while.  Not the end of the world, and in your case you were able to get round it by connecting the printer to Windows.

xylophone

So people couldn't print for a while. 

I managed - I shouldn't have had to.

And this person? https://www.theregister.com/2020/10/23/hp_printer_macos/

I've redownloaded and reinstalled the printer software TWICE now but nothing has changed, just the same message about HP Utility now missing. Our jobs depend on this printer, HP."

And others in urgent need?

And the lack of apology or information from HP itself?

And the way it treated customers making an enquiry (see link in my first post)?

Sheer utter incompetence and indifference to their customers.

I'm only surprised that they haven't blamed it on Corona Virus!

debitcardmayhem

Bearing mind that you have 36k posts, you really should have posted this in Praise and Vent Section https://forums.moneysavingexpert.com/categories/praise-vent-warnings

[Deleted User]

debitcardmayhem said:

Bearing mind that you have 36k posts, you really should have posted this in Praise and Vent Section https://forums.moneysavingexpert.com/categories/praise-vent-warnings

There post was not a praise and vent but asking others if they had the same problem. I think they ended up venting after reading some of the comments on this thread.