HP printer failing on Apple computers

greynomad

HP is doing more than make consumer access to third party cartridges difficult by software changes.  It recently revoked the security certificates for Apple computers on a range of printers including my HP 1510.  HP say Apple did it.  Apple say they would never do it unless asked to do so by HP.  As others have reported, the 1510 still works fine under windows 10 but will not work at all with my iMac.  I have tried various approaches with HP tech support and elsewhere but to no avail.  I am left with a useless printer and 3 brand new, in box cartridges.  HP telephone agents such as "customer service" have no authority to organise redress.  I have left several messages with them asking for contact with a manager.  I have emailed their customer services asking for contact with a manager.  HP just ignore all requests.  This is a shoddy commercial practice to try and force people to buy new printers.  It certainly works though.  I have bought a new printer - from Canon.  It is great.  I will never buy an HP product again.

fred246

If you think how much money you have wasted buying an Apple, a new printer costs hardly anything in comparison.

molerat

People seem to forget that Windows 10 killed a swathe of old HP printers last year.

chiny

My old HP printer suffered the same problem, which I resolved by going all hooligan and deleting everything vaguely HP within /Library.   I then went into System Preferences and re-added my old printer, at which point macOS complained about missing components and offered to re-install - all working again - so I guess HP must have re-signed their code.

The extra brave could even contemplate updating to macOS Big Sur, which might fix the HP printer saga in a more official way, at the risk of breaking other stuff.