I have been unsuccessful in returning £8000 odd back to HSBC

whitesmith

Thanks for that - so as I understand it you got the money back via a section 75 claim which although not 100% certain probably means HSBC funded the payment to you which means that you owe the money to HSBC

born_again

RalphS said:

I had a May 2020 cruise booked and fully paid for in Jan (I think) which obviously didn't take place (I did not initiate the cancellation). I had trouble getting the (major) cruise company to refund the money, so I put in a CC claim to HSBC. After MANY months I got paid out by HSBC MyDisputes in late August. Then 1 week later the cruise company refunded me. I am an honest person and immediately contacted HSBC to request the claw back of what they had paid me. Now 2 months and 7 or 8 communications later (emails, call centre, messaging, on line chat) I still have the money sitting in my CC account.

I'm glad I am not a shareholder.

So I'm going to take it that this was a chargeback, rather than a S75 claim. As with S75 you would have had to sign a letter as a full and final settlement. As S75 means that HSBC have paid you, so they would want it back.

With a chargeback, HSBC claim the money back from the retailer. The retailer then have 45 days to reject the chargeback. If they do not reject it then the funds are yours.
Clearly the retailer did not realise that they had already refunded you via the chargeback, so they have refunded you again.

The way that chargebacks work is that no matter what, HSBC can not send the money back. Even as you have pointed out you want to give it back. It is simply not possible as you have won your case. There is no way for HSBC to reopen it.

It is the retailer who has messed up. And no doubt that at some point in the future when someone in the accounts team sits down and does some reconciliation, they will notice that you have been refunded twice (bet you are not the only one either) and then come back asking you for the money back.

Best bet is to transfer that 2nd refund into a savings account and await the retailer to contact you asking for their refund back (6 years to do that)

RalphS

I lodged an S75 claim, but what the nature of the credit was is another matter!

Have just discovered an online HSBC doc, late Aug, We are looking into this for you and in the meantime we have credited your account with £8xxx.

So none the wiser whose money I'm holding.

It seems in 6 years some worthy cause might benefit!

Savings A/c? ~£8 a year is not worth the bother. Mind you if I were to buy RAVP pref shares, that would be ~£830 a year (tax free in an ISA) Double ones money in 7 years

born_again

RalphS said:

I lodged an S75 claim, but what the nature of the credit was is another matter!

Have just discovered an online HSBC doc, late Aug, We are looking into this for you and in the meantime we have credited your account with £8xxx.

So none the wiser whose money I'm holding.

It seems in 6 years some worthy cause might benefit!

Savings A/c? ~£8 a year is not worth the bother. Mind you if I were to buy RAVP pref shares, that would be ~£830 a year (tax free in an ISA) Double ones money in 7 years

From the "MyDisputes" description that is going to be a chargeback. 
I know you may have asked for  S75, any bank will do a chargeback if it is available. As it means it does not cost them to pay out.

RalphS

The S75 claim was uploaded to the My Disputes web portal

born_again

RalphS said:

The S75 claim was uploaded to the My Disputes web portal

Same team deal with Chargebacks & S75.
As I previous said. If it was a S75 claim. You would have had to sign that you agree it was a full and final settlement. As a  S75 payout comes from in this case HSBC. If they were aware you had been refunded by the retailer. They would have taken it back by now.

RalphS

Well HSBC phone me about the payout ~1 month ago and asked me if I was satisfied with the payout..... No I said. PLEASE take the money back, to which they replied, we'll get it sorted.

Yup you guess it! The ~£8000 is still sitting in my account.

sourcrates

I would stop worrying about it, keep the money safe, I dare say they will get around to clawing it back eventually.

Thrugelmir

Why haven't you contacted the cruise company? They'll be able to join the dots and reverse the transaction. 

Jumblebumble

IThrugelmir said:

Why haven't you contacted the cruise company? They'll be able to join the dots and reverse the transaction. 

I take it you are joking 
What makes you imagine it is a good idea to further engage with a company who played the fool before ?
The extra 8K belongs to HSBC and the OP involving himself with a now unconnected third party is only going to confuse matters further. He does not need to do anything except to ring fence the 8K and then return it when HSBC ask for it back. He is under no obligation to waste any further time on this.
He will have the further satisfaction of knowing that the Cruise company who inconvenienced him by trousering  his money when they should have returned it promptly  can do some running around.