I have been unsuccessful in returning £8000 odd back to HSBC

RalphS

I had a May 2020 cruise booked and fully paid for in Jan (I think) which obviously didn't take place (I did not initiate the cancellation). I had trouble getting the (major) cruise company to refund the money, so I put in a CC claim to HSBC. After MANY months I got paid out by HSBC MyDisputes in late August. Then 1 week later the cruise company refunded me. I am an honest person and immediately contacted HSBC to request the claw back of what they had paid me. Now 2 months and 7 or 8 communications later (emails, call centre, messaging, on line chat) I still have the money sitting in my CC account.

I'm glad I am not a shareholder.

dr_adidas01

RalphS said:

I had a May 2020 cruise booked and fully paid for in Jan (I think) which obviously didn't take place (I did not initiate the cancellation). I had trouble getting the (major) cruise company to refund the money, so I put in a CC claim to HSBC. After MANY months I got paid out by HSBC MyDisputes in late August. Then 1 week later the cruise company refunded me. I am an honest person and immediately contacted HSBC to request the claw back of what they had paid me. Now 2 months and 7 or 8 communications later (emails, call centre, messaging, on line chat) I still have the money sitting in my CC account.

I'm glad I am not a shareholder.

Your point with this is? 

I’m sure at some point HSBC will take back the money once they get chance to look into your account properly. 

D3xt3r5L4b

Was there a question here or...?

Zellah

Sooner or later, the question will be: I've spent that extra £8k, do I have to pay it back?

RalphS

There was no question: Thought it might be of interest to some. (Wasn't aware that a question was a prerequisite for posting)

Am not in the habit of spending what isn't mine, so not an issue. Normally I pay off 100% each month, but now they have stopped taking the DD as am theoretically in credit. Mind you I'll have to pay the accumulating expenditure sooner or later. (Sufficient funds are in my current account.)

Decades ago, when I was in business, HSBC deposited US$10,000 in my $ account which I wasn't using at the time and hence not monitoring. Took them 6 months to realise and claw it back.

MalMonroe

Zellah said:

Sooner or later, the question will be: I've spent that extra £8k, do I have to pay it back?

WOW. How judgemental/nasty. Not everyone thinks like that. Thank goodness.

MalMonroe

RalphS said:

There was no question: Thought it might be of interest to some. (Wasn't aware that a question was a prerequisite for posting)

Am not in the habit of spending what isn't mine, so not an issue. Normally I pay off 100% each month, but now they have stopped taking the DD as am theoretically in credit. Mind you I'll have to pay the accumulating expenditure sooner or later. (Sufficient funds are in my current account.)

Decades ago, when I was in business, HSBC deposited US$10,000 in my $ account which I wasn't using at the time and hence not monitoring. Took them 6 months to realise and claw it back.

Take no notice of the sarcastic comments. I think lockdown's really affecting some people! 

Frustrating as it is, I'm sure HSBC will get around to it, eventually. They can afford to hang on, after all, they ARE quite large. And rich.

I'm sorry people have been less than kind because the policy of this forum is : "Be nice." Some peeps do forget from time to time.

1882

Personally I'd have contacted them once and put the money aside gaining some (ok paltry) interest on it until they got round to asking for it.

whitesmith

I suppose it might be worth asking how you got the money refunded. If it was a chargeback then they most likely would have got the money from the cruise company's bank and then onto you, so technically you do not owe HSBC anything (you owe £8k to the cruise company).

If S75, the likelihood is that HSBC would have paid out of their own money so you would owe HSBC, not the cruise company.

Which route did you use?

D3xt3r5L4b

MalMonroe said:

Zellah said:

Sooner or later, the question will be: I've spent that extra £8k, do I have to pay it back?

WOW. How judgemental/nasty. Not everyone thinks like that. Thank goodness.

Although somewhat true given the quality of posts by some made in here of recent 

RalphS

I have sought to get HSBC to claw back the money from my HSBC CC account to themselves.

The S75 'refund' was enacted by an entry (without a covering communication) on my on-line CC statement

xxAug20   xxAug20   MYDISPUTE   CREDIT   x,xxx.xxCR

As far as I am concerned, my obligation is to repay HSBC as after the cruise company eventually refunded my money, the basis of the S75 payout became a claim / payout without merit. The refund the cruise company gave to me was for non supply of the contracted cruise.

If I did it the other way round, effectively HSBC would be giving the cruise company ~£8000 for no reason.