Where do I stand with Lasminute.com and 7 flight changes

CathyP911

Butts said:

CathyP911 said:

Butts said:

I'd say a multi-stop flight itinerary replacing a direct flight is a significant change coupled with the reduction of vacation time.

As your original flight was cancelled that in itself should be enough for you to cancel the package without any termination fees. If they propose an alternative it's up to you to decide whether you accept it.

Unfortunately with LM.com you are in the "wild west"as they play fast and loose check their Trustpilot reviews.

Had you booked direct with BA Holidays it would have been so much simpler.

You do realise Austria falls into the FCO "All but essential travel category" don't you. If you booked it when Austria was still on the approved list that should also be enough to cancel and get a full refund.

Yes it was on the approved list when booked and then removed. I can't blame hubby it was a surprise for my 40th. They are ignoring the fact we have refused the alternative and insist we cancel ourselves as they wont be cancelling. Just worried now if we don't go where do we stand about not turning up seeing as they have ignored the PTR email and insist the trip goes ahead. 

If you'd booked directly with BA that on it's own would have been enough to trigger a full refund as  happened to me with two  future Italian Trips  when they were added to the naughty step last week.

Do you realise your travel insurance is also invalid ?

I would tell them you wish to cancel and ask for a  full refund.

I have realised that. whether I booked with BA or whoever doesn't come into it unfortunately. The fact that they are breaching regulations and trying to force me into a cancellation  is the issue here. Seems like a case of who can hold out the longest before they crack. All ill say is I won't be cancelling. 

Butts

CathyP911 said:

Butts said:

CathyP911 said:

Butts said:

I'd say a multi-stop flight itinerary replacing a direct flight is a significant change coupled with the reduction of vacation time.

As your original flight was cancelled that in itself should be enough for you to cancel the package without any termination fees. If they propose an alternative it's up to you to decide whether you accept it.

Unfortunately with LM.com you are in the "wild west"as they play fast and loose check their Trustpilot reviews.

Had you booked direct with BA Holidays it would have been so much simpler.

You do realise Austria falls into the FCO "All but essential travel category" don't you. If you booked it when Austria was still on the approved list that should also be enough to cancel and get a full refund.

Yes it was on the approved list when booked and then removed. I can't blame hubby it was a surprise for my 40th. They are ignoring the fact we have refused the alternative and insist we cancel ourselves as they wont be cancelling. Just worried now if we don't go where do we stand about not turning up seeing as they have ignored the PTR email and insist the trip goes ahead. 

If you'd booked directly with BA that on it's own would have been enough to trigger a full refund as  happened to me with two  future Italian Trips  when they were added to the naughty step last week.

Do you realise your travel insurance is also invalid ?

I would tell them you wish to cancel and ask for a  full refund.

I have realised that. whether I booked with BA or whoever doesn't come into it unfortunately. The fact that they are breaching regulations and trying to force me into a cancellation  is the issue here. Seems like a case of who can hold out the longest before they crack. All ill say is I won't be cancelling. 

Well Monday isn't far away.

To protect your position you need to tell them you wish to cancel as per your rights under the PTR's and would like a full refund.
If they refuse after 14 days you can instigate a chargeback.

Just not turning up will weaken your case which is quite good. A cancelled Flight and FCO warning against all but essential travel are in my view enough.

CathyP911

Butts said:

CathyP911 said:

Butts said:

I'd say a multi-stop flight itinerary replacing a direct flight is a significant change coupled with the reduction of vacation time.

As your original flight was cancelled that in itself should be enough for you to cancel the package without any termination fees. If they propose an alternative it's up to you to decide whether you accept it.

Unfortunately with LM.com you are in the "wild west"as they play fast and loose check their Trustpilot reviews.

Had you booked direct with BA Holidays it would have been so much simpler.

You do realise Austria falls into the FCO "All but essential travel category" don't you. If you booked it when Austria was still on the approved list that should also be enough to cancel and get a full refund.

Yes it was on the approved list when booked and then removed. I can't blame hubby it was a surprise for my 40th. They are ignoring the fact we have refused the alternative and insist we cancel ourselves as they wont be cancelling. Just worried now if we don't go where do we stand about not turning up seeing as they have ignored the PTR email and insist the trip goes ahead. 

If you'd booked directly with BA that on it's own would have been enough to trigger a full refund as  happened to me with two  future Italian Trips  when they were added to the naughty step last week.

Do you realise your travel insurance is also invalid ?

I would tell them you wish to cancel and ask for a  full refund.

They won't issue any refund if we cancel. They have change a significant portion of our trip that we have rejected. I understand about insurance but luckily I have a policy from pre covid as we went to New York in February. Think this is going to be a case of who can hold out the longest before they crack. I won't  be cancelling so LM best get their Ps and Qs in the correct order. 

Butts

CathyP911 said:

Butts said:

CathyP911 said:

Butts said:

I'd say a multi-stop flight itinerary replacing a direct flight is a significant change coupled with the reduction of vacation time.

As your original flight was cancelled that in itself should be enough for you to cancel the package without any termination fees. If they propose an alternative it's up to you to decide whether you accept it.

Unfortunately with LM.com you are in the "wild west"as they play fast and loose check their Trustpilot reviews.

Had you booked direct with BA Holidays it would have been so much simpler.

You do realise Austria falls into the FCO "All but essential travel category" don't you. If you booked it when Austria was still on the approved list that should also be enough to cancel and get a full refund.

Yes it was on the approved list when booked and then removed. I can't blame hubby it was a surprise for my 40th. They are ignoring the fact we have refused the alternative and insist we cancel ourselves as they wont be cancelling. Just worried now if we don't go where do we stand about not turning up seeing as they have ignored the PTR email and insist the trip goes ahead. 

If you'd booked directly with BA that on it's own would have been enough to trigger a full refund as  happened to me with two  future Italian Trips  when they were added to the naughty step last week.

Do you realise your travel insurance is also invalid ?

I would tell them you wish to cancel and ask for a  full refund.

They won't issue any refund if we cancel. They have change a significant portion of our trip that we have rejected. I understand about insurance but luckily I have a policy from pre covid as we went to New York in February. Think this is going to be a case of who can hold out the longest before they crack. I won't  be cancelling so LM best get their Ps and Qs in the correct order. 

Your prerogative, good luck.

CathyP911

Butts said:

CathyP911 said:

Butts said:

CathyP911 said:

Butts said:

I'd say a multi-stop flight itinerary replacing a direct flight is a significant change coupled with the reduction of vacation time.

As your original flight was cancelled that in itself should be enough for you to cancel the package without any termination fees. If they propose an alternative it's up to you to decide whether you accept it.

Unfortunately with LM.com you are in the "wild west"as they play fast and loose check their Trustpilot reviews.

Had you booked direct with BA Holidays it would have been so much simpler.

You do realise Austria falls into the FCO "All but essential travel category" don't you. If you booked it when Austria was still on the approved list that should also be enough to cancel and get a full refund.

Yes it was on the approved list when booked and then removed. I can't blame hubby it was a surprise for my 40th. They are ignoring the fact we have refused the alternative and insist we cancel ourselves as they wont be cancelling. Just worried now if we don't go where do we stand about not turning up seeing as they have ignored the PTR email and insist the trip goes ahead. 

If you'd booked directly with BA that on it's own would have been enough to trigger a full refund as  happened to me with two  future Italian Trips  when they were added to the naughty step last week.

Do you realise your travel insurance is also invalid ?

I would tell them you wish to cancel and ask for a  full refund.

I have realised that. whether I booked with BA or whoever doesn't come into it unfortunately. The fact that they are breaching regulations and trying to force me into a cancellation  is the issue here. Seems like a case of who can hold out the longest before they crack. All ill say is I won't be cancelling. 

Well Monday isn't far away.

To protect your position you need to tell them you wish to cancel as per your rights under the PTR's and would like a full refund.
If they refuse after 14 days you can instigate a chargeback.

Just not turning up will weaken your case which is quite good. A cancelled Flight and FCO warning against all but essential travel are in my view enough.

I sent them the PTR email last Friday and again this morning and their reply to both was the trip is still active and if I want to cancel then I need to voluntary cancel at my expense. 

Butts

CathyP911 said:

Butts said:

CathyP911 said:

Butts said:

CathyP911 said:

Butts said:

I'd say a multi-stop flight itinerary replacing a direct flight is a significant change coupled with the reduction of vacation time.

As your original flight was cancelled that in itself should be enough for you to cancel the package without any termination fees. If they propose an alternative it's up to you to decide whether you accept it.

Unfortunately with LM.com you are in the "wild west"as they play fast and loose check their Trustpilot reviews.

Had you booked direct with BA Holidays it would have been so much simpler.

You do realise Austria falls into the FCO "All but essential travel category" don't you. If you booked it when Austria was still on the approved list that should also be enough to cancel and get a full refund.

Yes it was on the approved list when booked and then removed. I can't blame hubby it was a surprise for my 40th. They are ignoring the fact we have refused the alternative and insist we cancel ourselves as they wont be cancelling. Just worried now if we don't go where do we stand about not turning up seeing as they have ignored the PTR email and insist the trip goes ahead. 

If you'd booked directly with BA that on it's own would have been enough to trigger a full refund as  happened to me with two  future Italian Trips  when they were added to the naughty step last week.

Do you realise your travel insurance is also invalid ?

I would tell them you wish to cancel and ask for a  full refund.

I have realised that. whether I booked with BA or whoever doesn't come into it unfortunately. The fact that they are breaching regulations and trying to force me into a cancellation  is the issue here. Seems like a case of who can hold out the longest before they crack. All ill say is I won't be cancelling. 

Well Monday isn't far away.

To protect your position you need to tell them you wish to cancel as per your rights under the PTR's and would like a full refund.
If they refuse after 14 days you can instigate a chargeback.

Just not turning up will weaken your case which is quite good. A cancelled Flight and FCO warning against all but essential travel are in my view enough.

I sent them the PTR email last Friday and again this morning and their reply to both was the trip is still active and if I want to cancel then I need to voluntary cancel at my expense. 

So are your going or not ?

CathyP911

Butts said:

CathyP911 said:

Butts said:

CathyP911 said:

Butts said:

CathyP911 said:

Butts said:

I'd say a multi-stop flight itinerary replacing a direct flight is a significant change coupled with the reduction of vacation time.

As your original flight was cancelled that in itself should be enough for you to cancel the package without any termination fees. If they propose an alternative it's up to you to decide whether you accept it.

Unfortunately with LM.com you are in the "wild west"as they play fast and loose check their Trustpilot reviews.

Had you booked direct with BA Holidays it would have been so much simpler.

You do realise Austria falls into the FCO "All but essential travel category" don't you. If you booked it when Austria was still on the approved list that should also be enough to cancel and get a full refund.

Yes it was on the approved list when booked and then removed. I can't blame hubby it was a surprise for my 40th. They are ignoring the fact we have refused the alternative and insist we cancel ourselves as they wont be cancelling. Just worried now if we don't go where do we stand about not turning up seeing as they have ignored the PTR email and insist the trip goes ahead. 

If you'd booked directly with BA that on it's own would have been enough to trigger a full refund as  happened to me with two  future Italian Trips  when they were added to the naughty step last week.

Do you realise your travel insurance is also invalid ?

I would tell them you wish to cancel and ask for a  full refund.

I have realised that. whether I booked with BA or whoever doesn't come into it unfortunately. The fact that they are breaching regulations and trying to force me into a cancellation  is the issue here. Seems like a case of who can hold out the longest before they crack. All ill say is I won't be cancelling. 

Well Monday isn't far away.

To protect your position you need to tell them you wish to cancel as per your rights under the PTR's and would like a full refund.
If they refuse after 14 days you can instigate a chargeback.

Just not turning up will weaken your case which is quite good. A cancelled Flight and FCO warning against all but essential travel are in my view enough.

I sent them the PTR email last Friday and again this morning and their reply to both was the trip is still active and if I want to cancel then I need to voluntary cancel at my expense. 

So are your going or not ?

Not now as we would lost 2 days given the alternative flights. Its not the package we booked but I will not be forced into cancelling because LM can't abide by guidelines. We were prepared to go with the original flight times but seeing as the return was cancelled the alternative plays havoc with both travel to airport here and extending the travel from2.5 hours each way to 7.5 hours with layovers. Im not doing that with a child. 

Butts

If you read the the PTR's in your circumstances you are entitled to cancel with no termination fees and a full refund.
They will not roll over as they rely on peoples ignorance of the Law.

CathyP911

Butts said:

If you read the the PTR's in your circumstances you are entitled to cancel with no termination fees and a full refund.
They will not roll over as they rely on peoples ignorance of the Law.

I have read them but despite us falling unto being entitled to a refund they are refusing quoting the trip is still active. We should be flying in 6 days so they need to roll over quick because I won't be giving in. I can be a bit like a dog with a bone. Just unsure what will happen if we don't check in. 

CathyP911

The reply to my PTR email:

thank you for your email.

Hereby to inform you that your booking is not cancelled from the providers and is still active.

So if you decide to cancel the booking, it will be considered as a voluntary cancellation.

The standard will apply, as set out in the Terms and Conditions.

Please let us know how you want to proceed.

We remain at your disposal for further help.

Kind regards,

its like they didn't t even bother to read the email or its contents.