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Virus Protection for PC/Computer

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  • edited 18 October at 8:38PM
    debitcardmayhemdebitcardmayhem Forumite
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    edited 18 October at 8:38PM
    Oh dear , never mind. You may get your boot sorted , but you may need to update some drivers too, or even go back to the time before the last "clean" did you do a backup of the registry before CCleaning it?Mind you anything could have happened between then and now. Oh and you say "The last thing i need to do is lose my work on the laptop." please don't tell me you have no backups either, if the answer is no I would save all your stuff before doing anything else
    🍺 😎 Still grumpy, and No, Cloudflare I am NOT a robot 🤖
  • xlnc99xlnc99 Forumite
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    To be honest, i am thinking of doing a clean reboot fresh install and start again.
    Having looked at the boot you posted, it seems a bit of a long process and complicated process. I am not compueter savvy by any means so i will probably find a way to mess it up. Is it worth doing the clean reboot as apparantly reading the article you sent me, it says once you do it you have to individually look at different tasks/apps to pint point which is the one causing problems. I have no idea how to go about doing all this.

    Was the cleanup not advised then? Should i avoid doing this in the future - why is it a bad thing?

    I have one drive, so back up on there.
  • HereTodayHereToday Forumite
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    xlnc99 said:
    Oh great, i will try the clean boot. The last thing i need to do is lose my work on the laptop. I will try the clean boot tonight, hopefully it should be straight forward. Not sure when Mcafee updated last, good point. I do remember it happening not so long ago though. To be honest, my sub ends Nov 20th so once its near by i will be deleting it for good. Yes the CC cleaner is what i used and to be honest, thinking about it now, my SSD started slowing down after i used that for the first time ever. Could that be the reason too?
    Make sure that auto-renew is disabled, now. Of course only if they have your card details.

    As to your particular issue; it's not easy to diagnose since there are so many variables. 
    But the first thing that I would do is to update the firmware of your NVMe drive: https://support.hp.com/us-en/drivers/selfservice/hp-envy-13-ag0000-x360-convertible-pc/20270313/model/22863968

    Of course you will need to identify which is within. You may find that information within the HP Support Assistant...or not.


  • xlnc99xlnc99 Forumite
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    Yes, all disabled now. Cheeky of them, dont remember ever signing up for auto renewal. I will do the firmware update thanks - and yes HP support assistant useless
  • chcfan24chcfan24 Forumite
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    I purchased Avast Antivirus 6 days ago. Avast claim you can cancel and request a refund within 30 days of purchase. I have requested a refund due to the shocking tricks they play with their customers.  I have just been on Avast Forum where customers are demanding refunds but not receiving acknowledgement.  Many like myself after purchasing realised the antivirus was the free version. They say I received a confirmation of purchase but this is untrue so I therefore don't have the order number.  There are people on the form begging them to cancel the automatic renewal which from what is being reported is impossible to delete. Avast appear to have 2 different companies dealing with finances, I don't have a clue which of these I am supposed to deal with.  It is a nightmare, and don't know what to do next.  
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  • edited 20 October at 5:29PM
    grumpycrabgrumpycrab Forumite
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    edited 20 October at 5:29PM
    chcfan24 said:
    It is a nightmare, and don't know what to do next.  
    This should have been a separate thread.  How did you pay? Cancel through your bank/credit card company.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • chcfan24chcfan24 Forumite
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    I paid with my debit card, according to their details I don't have any subscriptions but have definitely taken it out my bank.  The most frustrating thing is the fact they don't reply to you, they promise a 30 day money back guarantee but that is a lie.  I have been trying to find out how to cancel  "renewal subscriptions" as there appears to be a lot of people on their forum requesting money back as they don't even have Avast on their computer. 
  • yorkrose1984yorkrose1984 Forumite
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    This answer will always be subjective and will be very much dependent on the way that the 'wind blows' for people. Whilst some will be happy using Windows own protection (and yes it has got better over the years), if you are using your internet for anything other than (very) general browsing then it will never be enough. Remember the amount of information that transfers from keyboard to internet if you are using online banking or other sensitive sites is vast then a 'paid for' package/suite is always a better idea. Microsoft don't update their 'definitions' very often, thus a virus or rootkit could enter your PC and you may not know about it until your PC/Laptop renders 'useless'. No, I would always recommend a Suite, that includes not only a Virus Checker/Firewall, but given the 'precarious' digital world we now live in, one that checks for Ransomware, Key-loggers and the like. Also a Privacy Camera Lock would be a good idea. I know I am 'doom and gloom', but the amount of information that gets passed (that a person doesn't necessarily think about is vast), it needs to be protected!
  • J_BJ_B Forumite
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    ................ I know I am 'doom and gloom', but the amount of information that gets passed (that a person doesn't necessarily think about is vast), it needs to be protected!

    Next, you'll be telling us that Trusteer Rapport is good :D
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