Huge Eon bill

Gerry1

If E.On were any good they'd have flagged this up as an unlikely reading, and certainly have corrected it when it was brought to their notice.

It's amazing that the mysterious third party can dream up the figure they think a final reading should be (and you can't dispute it unless they get it hopelessly wrong), but there's no such mechanism to weed out hopelessly wrong meter readings during an ongoing contract.

Aren't smart meters wonderful?

luker1980

I’ve pressed 9 as suggested and here is the volume figure 
So is this the figure we should be giving for our readings? 

Thanks all for you let help so far btw. I really appreciate it. 

Talldave

luker1980 said:

Talldave said:

luker1980 said:

Talldave said:

You're reading the wrong register.  Gas readings have to be in m3 (or ft3 on old meters). A stupid design flaw of gas smart meters. 

Hi, sorry I’m not sure what you mean. Is it something we’re doing wrong then? 

Yes, you've not given the correct values - the display shows kWh, it should say m3. I believe you have to press button 9, it then says "Volume" and gives the reading (i got that from Googling your meter).

I’m not sure that helps though. The 2 photos are both shown in kWh, so the unit used doesn’t really change the jump in usage. 

The meter might have multiple registers all counting different things, eg kWh since installed,  kWh in last month, who knows?

Worrying about inconsistencies in incorrect values is burying your head in the sand. The only outcome here is for the correct m3 value to be used to re-bill back to when a valid m3 figure was last used. On a positive note, kWh gas figures are about 11 times m3 figures, so once you have a correct m3 reading it should be fairly easy for the supplier to work out where things went astray.

Sorry for the bluntness, but arguing over differences between wrong registers in a smart meter is just a waste of time.

EDIT: Yes, photo is correct!

Hasbeen

luker1980 said:

I’ve pressed 9 as suggested and here is the volume figure 
So is this the figure we should be giving for our readings? 

Thanks all for you let help so far btw. I really appreciate it. 

Yes. Submit that in future. And as Talldave above.

luker1980

Talldave said:

luker1980 said:

Talldave said:

luker1980 said:

Talldave said:

You're reading the wrong register.  Gas readings have to be in m3 (or ft3 on old meters). A stupid design flaw of gas smart meters. 

Hi, sorry I’m not sure what you mean. Is it something we’re doing wrong then? 

Yes, you've not given the correct values - the display shows kWh, it should say m3. I believe you have to press button 9, it then says "Volume" and gives the reading (i got that from Googling your meter).

I’m not sure that helps though. The 2 photos are both shown in kWh, so the unit used doesn’t really change the jump in usage. 

The meter might have multiple registers all counting different things, eg kWh since installed,  kWh in last month, who knows?

Worrying about inconsistencies in incorrect values is burying your head in the sand. The only outcome here is for the correct m3 value to be used to re-bill back to when a valid m3 figure was last used. On a positive note, kWh gas figures are about 11 times m3 figures, so once you have a correct m3 reading it should be fairly easy for the supplier to work out where things went astray.

Sorry for the bluntness, but arguing over differences between wrong registers in a smart meter is just a waste of time.

EDIT: Yes, photo is correct!

Thanks. I didn’t mean to argue as such, I just don’t really understand these things. It’s frustrating that Eon didn’t raise this seemingly obvious error from the start. 

Thanks again for your help. I’ll get on the phone to them now and update the correct reading. 

Robin9

But your supplier will take that reading and multiply it by 11,2 

skwerl

yes but they'll be converting cubic meters to kWh. The supplier thinks the readings are in meters, whereas they're being provided in kWh, so they're converting by multiplying by 11. if the Op provides readings in meters then the conversion will be correct

Hasbeen

I would assume??? the original reading from ovo was correct? 02454.m3

Since the OP has been providing reading in Kw. EON would have converted this again to KWand as Robin9 has pointed out they will convert current reading Op supplies to kWh. Current reading is 03645.m3

Op does need to discuss with EON where it all went wrong?

skwerl

Ovo provided a reading in meters. Eon correctly converted it to KWh by x11
OP then provided following readings in KWh. Eon continued to "convert" to kWh by x11. This isn't an error by Eon. They will have the meter registered as a Cubic Meter device, so their conversion is valid.
If the Op provides a current reading in Meters, Eon should automatically calculate the amount owing to back where it should have been all along and the debt will disappear
What won't surprise me is if Eon claims an error upon submitting a current (cubic meter) reading which will look small, in comparison to previous readings. Something they should have done in reverse when the first one or two incorrect reading were done.
I don't see why OP needs to discuss with Eon where it went wrong. It went wrong when the customer (or possibly plumber) flipped their readout to kWH - not Eon's fault.  The only complaint would be that Eon's sanity checking doesn't work but I'm not sure how sophisticated it is. 11 times increase in usage from one reading to the next is big but the Op could have had a gas fired pool heater installed just after they switched

Robin9

Some suppliers can determine if readings are wrong.  I misread my gas with with Zog - email came flying back asking ne to double check.