CST Law Letter before claim by DRP as agent of Euro Car Parks

10sg

Hi
Ive spent the last few hours reading the newbie and other posts. Received Letter Before Claim with associated forms from CST Law on 22 Sep with 30 days to pay/reply. Until this stage I have ignored all correspondence from Euro Car Parks and DRP for a year now. I have just drafted emails to the ECP Data Protection Officer to make a Subject Access Request and to CST Law to inform them of making a SAR - which is what Ive taken from the newbie thread.
What I cant see is if this is the right thing considering no previous contact with any of the 3 (I know DRP are to be ignored). And I cant see whats next if they reply? Am I doing the right thing?
Thank you!

beamerguy

Be advised, CST LIE and fake the amounts owed

CST letters' forum group thread

https://forums.moneysavingexpert.com/discussion/6166004/cst-letters-forum-group-thread/p1

Fruitcake

Yes you should send an SAR to Euro Car Parks.
Yes to ignoring DRP.

You should not however have ignored the initial correspondence from ECP. That advice has not been given here since the law changed in 2012.

If the CST Law letter says they are acting for DRP then it is a fake claim because DRP cannot take you to court. If this is the case then you should complain to the SRA.
If the CST letter says they are acting for ECP then it is probably genuine.
Do look at the thread posted by beamerguy as it has a lot more detailed information that you will find useful.

D_P_Dance

Nine times out of ten these tickets are scams, so consider complaining to your MP, sometimes it can lead to cancellation.,

Le_Kirk

10sg said:

Hi
Ive spent the last few hours reading the newbie and other posts. Received Letter Before Claim with associated forms from CST Law on 22 Sep with 30 days to pay/reply. Until this stage I have ignored all correspondence from Euro Car Parks and DRP for a year now. I have just drafted emails to the ECP Data Protection Officer to make a Subject Access Request and to CST Law to inform them of making a SAR - which is what Ive taken from the newbie thread.
What I cant see is if this is the right thing considering no previous contact with any of the 3 (I know DRP are to be ignored). And I cant see whats next if they reply? Am I doing the right thing?
Thank you!

You require them to put the case on hold for 30 days because, whilst you deny the debt, you are seeking debt advice.  This is in line with the pre-action protocol for debt claims.  This is nothing to do with submitting a SAR.

4.2 If the debtor indicates that they are seeking debt advice, the creditor must allow the debtor a reasonable period for the advice to be obtained. In any event, the creditor should not start court proceedings less than 30 days from receipt of the completed Reply Form or 30 days from the creditor providing any documents requested by the debtor, whichever is the later. 

https://www.justice.gov.uk/courts/procedure-rules/civil/pdf/protocols/debt-pap.pdf

10sg

"Be advised, CST LIE and fake the amounts owed"
"If the CST Law letter says they are acting for DRP then it is a fake claim because DRP cannot take you to court. If this is the case then you should complain to the SRA.
If the CST letter says they are acting for ECP then it is probably genuine."

Thank you all. I have made reference to the fake amounts owed and asked their reasoning for unlawful increase in my email to CST as per the thread, and stated having no contract with DRP. I have requested the 30 day hold. 
SAR to ECP sent. 

beamerguy

I wonder what the misguided CST will dream up next

10sg

I have received a SAR reply from ECP but the pdf is password and the reply states "You will need to contact our Data Protection Manager at 07921986101, identify yourself as the originator, after which a password will be provided. Please quote the reference number in the Subject line of this email "
Obviously there is nothing I can say over the phone that would identify me more than the v5 I already sent. What is the best action here?

I have had no reply from CST law - what am I expecting from them here?
Thanks

beamerguy

10sg said:

I have received a SAR reply from ECP but the pdf is password and the reply states "You will need to contact our Data Protection Manager at 07921986101, identify yourself as the originator, after which a password will be provided. Please quote the reference number in the Subject line of this email "
Obviously there is nothing I can say over the phone that would identify me more than the v5 I already sent. What is the best action here?

I have had no reply from CST law - what am I expecting from them here?
Thanks

A new wheeze ???   A SAR is FREE yet you are being asked to pay for the info by phoning.  Odd it's not a land number, just a mobile and some mobiles charge.
Check with your provider how it costs to phone the number and contact the ICO as your request is clearly not free
What can CST reply with, they have c*cked up by saying they were instructed by DRP

Umkomaas

Obviously there is nothing I can say over the phone that would identify me more than the v5 I already sent.

But you could identify the driver!

I'd complain to the BPA (using their website complaint portal) and to the ICO, asking the latter what justification is there for ECP to demand this.

10sg

Just had a chat with ICO. They have said they may be trying to ensure they only give data to the correct person. They suggested challenging it via email. They thought the security questions could be things mentioned in the first email to ensure correct person. "The law obliges them to take steps to identify the correct person but doesn't specify how it should be done unfortunately"....