New car trouble

mikrt1

Hope somebody can advise.
Bought my 2013 Asta last week, 70,000 miles for £5k, on 25th September from a garage. Took it for its first decent spin last night, 300 miles west coast Wales to east coast England up the m4.
About 90 mins into journey I decided it was a bit cold so I turned the air con off. It immediately misted up the windscreen so I pressed the button to turn it back on again, but it wouldn't come on. Pressed a few times but the light wouldn't come on. I pressed the button under it, turned out to be the recirc button, and that stayed on and wouldn't turn off. So I was going up the m4 without air con and moist air recirculating. The fast clear windscreen button worked until I pulled over at service station, ignition off and on and worked ok again. 
Contacted the garage via WhatsApp and they say Vauxhalls are meant to do that.

Obviously talking bs.

I'm tempted to reject the car as it may be an expensive fix, even though it fixed turning ignition off/on. 
He also told me car has Sat nav but it doesn't - I know I should have checked, but I asked and I believed him.
Are these grounds to formally reject a week old car? 

Thanks in advance and apologies for the length.

sweetsand

mikrt1 said:

Hope somebody can advise.
Bought my 2013 Asta last week, 70,000 miles for £5k, on 25th September from a garage. Took it for its first decent spin last night, 300 miles west coast Wales to east coast England up the m4.
About 90 mins into journey I decided it was a bit cold so I turned the air con off. It immediately misted up the windscreen so I pressed the button to turn it back on again, but it wouldn't come on. Pressed a few times but the light wouldn't come on. I pressed the button under it, turned out to be the recirc button, and that stayed on and wouldn't turn off. So I was going up the m4 without air con and moist air recirculating. The fast clear windscreen button worked until I pulled over at service station, ignition off and on and worked ok again. 
Contacted the garage via WhatsApp and they say Vauxhalls are meant to do that.

Obviously talking bs.

I'm tempted to reject the car as it may be an expensive fix, even though it fixed turning ignition off/on. 
He also told me car has Sat nav but it doesn't - I know I should have checked, but I asked and I believed him.
Are these grounds to formally reject a week old car? 

Thanks in advance and apologies for the length.

Hi OP
Sorry, not familiar with your type of car but are not all family sized cars have climate control as opposed to air con?
Main dealers recommend you keep the climate control on even in cooler weather just control the heat zones and have the comfy temp you and your passengers desire. Yes, if turned off as I once did no a new car, windows misted up it was raining and ever since I dont touch the on/off buttons but just turn the temps up and down and speed of fan.

someone here with your type of car may confirm but IMHO the seller is correct.
Btw, did you not note the car did not have sat nav when you picked up your car? Btw, haveyou checked the cars manual? Whenever we get a new car we just as the handover person re controls. However, the first car we got years ago that came with an auto brake, IE automatic still in drive, one taps, gently pushes the brake pedal when pulled up that holds the car until one touches the acclelrator peddal so an new car does get some time getting used to it.

HTH

x

AdrianC

It's not a "week old car". It's a 7yo, 70k mile car. Is this an issue that can reasonably be expected of a 7yo, 70k mile car? Yes, it probably is. If it IS an issue, rather than merely unfamiliarity.

You don't need to turn aircon off to make it warmer - you just turn the heat up a bit. Aircon means cooled, dried air, not you don't necessarily need to leave it as cold air - you can heat that dried air. Aircon is brilliant for clearing windscreens - that warm, dried air just removes the condensation instantly... Just leave it on all the time, and vary the heat.

As for the satnav - yes, he misadvertised it. Bad man. It's a rather glaringly obvious omission, so you could easily be deemed to have accepted the car without it from your pre-purchase inspection. 7yo built-in nav is going to lag a long way behind modern phone-based nav, functionally, anyway.

sweetsand

Btw dear OP
What is sellers returns policy as some have a 14 day exchange.

Grumpy_chap

Hello OP - the lack of sat nav is something that you could easily identify prior to purchase so no grounds to make any complaint there.

The air con is slightly more confusing as there is no clear 'fault' from the description of event you set out (which is a bit confusing).  I am not saying there is no fault, just that it is not obviously clear from the post. 
Is it worth spending a bit of time to sit in the car with the manual and run through the controls and how they are all meant to work and whether they all do what they should do?  That may solve the issue, or allow you to identify the sequence of events that causes the incorrect operation to be established.

Once you have a clear fault and can replicate the operation, it is easier to go back to the garage for repair or reject if appropriate.  I fear at the moment you would be going to the garage with a vague "it's not how it should be and I can't mimic it".

mikrt1

Thanks all for replies.
Not sure I've explained it too well.
The fact is that the air con wouldn't turn on, and the recirc wouldn't turn off.
Surely these are faults? 

Lorian

turn the fast demist off first.....

neilmcl

mikrt1 said:

Thanks all for replies.
Not sure I've explained it too well.
The fact is that the air con wouldn't turn on, and the recirc wouldn't turn off.
Surely these are faults? 

Can you or have you been able to replicate this "fault"?

daveyjp

Have you ventured to open the manual yet?  I don't know the Vauxhall system, but like all car systems you need to know how it works before being certain that it isn't working.  

Aircon can be dependent on how it is set up.  For example most aircon systems won't work if the fan isn't on.  My aircon doesn't work automatically if it is too cold outside etc.

If you do get the aircon working never turn it off.  Just adjust the temperature.

mikrt1

Fault reoccured an hour or so later. I did wonder if it was just low on gas, but that wouldn't account for the recirc sticking on I'd have thought.

Regarding turning off the fast demist, fault occurred before I put that on, I put it on to clear the screen. I then tried getting switches to work with it off and on, also fan off, and on all speeds, as well as temperature setting at both extremes.

Grumpy_chap

If you can't replicate the "fault", there is nothing for the garage to fix and nothing to reject the car on.  Even if you can replicate the "fault" it may not be sufficiently significant to allow you to reject a £5k 7 yo car.