Package lost by DX via Parcel2go.com no insurance.

custardy

charries64 said:

I returned a light via Parcel2Go to the seller which cost £350. It was collected by Hermes who lost it. Because it's lighting it falls under their exemption items for loss or damage insurance. They investigated, and flatly siad it was lost, but only offered to refund the cost of sending £37 and the standard £20 refund. If I accept I'm £330 out of pocket. As far as I can see Hermes and P2Go have not fully investigated the claim, and have given me no evidence that a) they received it at their depot, or what happened next or at what point it was lost. I am amazed they can just lose something of value that was in their care. It seems highly negligent. I have requested more information whilst rejecting their offers. Does anyone know how I stand legally, or what recourse I can take if they fail to fully reimburse me for my loss?

They dont need to give you any details.
They have fully met the T&Cs you agreed to.