Package lost by DX via Parcel2go.com no insurance.

Blackbeard_of_Perranporth

tapetech71 said:

good grief , i have a right to sell my own stuff outside the boundaries of work , just the same as i would if i were a plumber and wanted to sell my kitchen sink  . This was an amp given to me in 1999 by my father , it was my own personal item , not that that has anything to do with the question I asked . 

Having just viewed the intermediary website P2Go, it suggests that a amp from 1999, which I assume would weigh about 6kg would cost around £55 to send with their insurance up to £800! I also did the Royal Mail as a medium parcel 6kg and it was around £28 for the same! To send the same without insurance would be about £8!

Now only being an internet cowboy not capable of running a brewery in a pandemic, It only took three clicks on the duck search engine to get this information! I am current not considering by a valve amplifier though!

George_Michael

tapetech71 said:

good grief , i have a right to sell my own stuff outside the boundaries of work , just the same as i would if i were a plumber and wanted to sell my kitchen sink  . This was an amp given to me in 1999 by my father , it was my own personal item , not that that has anything to do with the question I asked . 

But when your opening post refers to you as being a restorer and the people you sell to as clients:

tapetech71 said:

I`m a restorer of vintage audio equipment , and when I send it out I don`t insure it because I make 100% sure its packaged for a war and so ordinarily there`s no point and it keeps the cost down for the client . 

then yes, it has everything to do with the question you asked.
People can only respond based on the information given and the info you initially gave did point to the item being sold as a business transaction.

George_Michael

custardy said:

Exactly. They measure the risk and charge accordingly.
You measure the risk vs cost and choose accordingly.
In this case you chose poorly.
I have no idea if RM have cut SD prices (as this seems very cheap) but this would have been the price if the amp met the size requirements 

The reason for it being so cheap is the weight. it's only showing as 15g so it's in the lightest weight band (up to 100g) and wouldn't be applicable for the amp that the OP sent.

tapetech71

Blackbeard_of_Perranporth said:

tapetech71 said:

good grief , i have a right to sell my own stuff outside the boundaries of work , just the same as i would if i were a plumber and wanted to sell my kitchen sink  . This was an amp given to me in 1999 by my father , it was my own personal item , not that that has anything to do with the question I asked . 

Having just viewed the intermediary website P2Go, it suggests that a amp from 1999, which I assume would weigh about 6kg would cost around £55 to send with their insurance up to £800! I also did the Royal Mail as a medium parcel 6kg and it was around £28 for the same! To send the same without insurance would be about £8!

Now only being an internet cowboy not capable of running a brewery in a pandemic, It only took three clicks on the duck search engine to get this information! I am current not considering by a valve amplifier though!

Had you searched a little more you would have come across the actual weight of a Revox B750 Mk2 @ 13kg and a size of 45 x 34 x 14cm  . Which I put in a box about twice the size , filled with nuggets and bubble wrap , how in the hell DX lost it I have no idea . I can only assume the driver stole it given where the tracking stops . The actual price (I`ve just re-checked) was £58.26 inc the VAT

Blackbeard_of_Perranporth

tapetech71 said:

Blackbeard_of_Perranporth said:

tapetech71 said:

good grief , i have a right to sell my own stuff outside the boundaries of work , just the same as i would if i were a plumber and wanted to sell my kitchen sink  . This was an amp given to me in 1999 by my father , it was my own personal item , not that that has anything to do with the question I asked . 

Having just viewed the intermediary website P2Go, it suggests that a amp from 1999, which I assume would weigh about 6kg would cost around £55 to send with their insurance up to £800! I also did the Royal Mail as a medium parcel 6kg and it was around £28 for the same! To send the same without insurance would be about £8!

Now only being an internet cowboy not capable of running a brewery in a pandemic, It only took three clicks on the duck search engine to get this information! I am current not considering by a valve amplifier though!

Had you searched a little more you would have come across the actual weight of a Revox B750 Mk2 @ 13kg and a size of 45 x 34 x 14cm  . Which I put in a box about twice the size , filled with nuggets and bubble wrap , how in the hell DX lost it I have no idea . I can only assume the driver stole it given where the tracking stops . The actual price (I`ve just re-checked) was £58.26 inc the VAT

I said I assumed it was 6kg based on my 35 year old Technics tuner amp.

Still, of course not the answers you’re looking for.

tapetech71

Blackbeard_of_Perranporth said:

tapetech71 said:

Blackbeard_of_Perranporth said:

tapetech71 said:

good grief , i have a right to sell my own stuff outside the boundaries of work , just the same as i would if i were a plumber and wanted to sell my kitchen sink  . This was an amp given to me in 1999 by my father , it was my own personal item , not that that has anything to do with the question I asked . 

Having just viewed the intermediary website P2Go, it suggests that a amp from 1999, which I assume would weigh about 6kg would cost around £55 to send with their insurance up to £800! I also did the Royal Mail as a medium parcel 6kg and it was around £28 for the same! To send the same without insurance would be about £8!

Now only being an internet cowboy not capable of running a brewery in a pandemic, It only took three clicks on the duck search engine to get this information! I am current not considering by a valve amplifier though!

Had you searched a little more you would have come across the actual weight of a Revox B750 Mk2 @ 13kg and a size of 45 x 34 x 14cm  . Which I put in a box about twice the size , filled with nuggets and bubble wrap , how in the hell DX lost it I have no idea . I can only assume the driver stole it given where the tracking stops . The actual price (I`ve just re-checked) was £58.26 inc the VAT

I said I assumed it was 6kg based on my 35 year old Technics tuner amp.

Still, of course not the answers you’re looking for.

To be honest it was the answer I was expecting . I should have insured it , I know that . Still super annoying that I should have to pay £58 on the off chance that someone steals it . If they damaged it , fair enough , that to me comes under the rules of the game , and what most people would consider what they were insuring against . When someone takes it though , that really sticks in my throat. DX should have some part to play in it . I should have done what I usually do and used Parcelforce , I just fancied a change and thought I would check someone else out because Parcelforce were over run because of Covid . Oh well we live and we learn . I`ll have to work extra hard this month and make the money back that way I guess . Thanks every one .

custardy

George_Michael said:

custardy said:

Exactly. They measure the risk and charge accordingly.
You measure the risk vs cost and choose accordingly.
In this case you chose poorly.
I have no idea if RM have cut SD prices (as this seems very cheap) but this would have been the price if the amp met the size requirements 

The reason for it being so cheap is the weight. it's only showing as 15g so it's in the lightest weight band (up to 100g) and wouldn't be applicable for the amp that the OP sent.

Ha! thought I clicked 15kg 

charries64

I returned a light via Parcel2Go to the seller which cost £350. It was collected by Hermes who lost it. Because it's lighting it falls under their exemption items for loss or damage insurance. They investigated, and flatly siad it was lost, but only offered to refund the cost of sending £37 and the standard £20 refund. If I accept I'm £330 out of pocket. As far as I can see Hermes and P2Go have not fully investigated the claim, and have given me no evidence that a) they received it at their depot, or what happened next or at what point it was lost. I am amazed they can just lose something of value that was in their care. It seems highly negligent. I have requested more information whilst rejecting their offers. Does anyone know how I stand legally, or what recourse I can take if they fail to fully reimburse me for my loss?

charries64

As an aside, their customer service is truly shocking, no one seems to care or be able to do anything on their chat function, which in itself is hard to find. No email, no phone number, Twitter says allow 24 hours for a response.

ssparks2003

You will get answers quicker by starting your own thread. But basically you sent something that they don't cover, but you want cover for it.