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Gas Boiler problems?

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  • FreeBear
    FreeBear Posts: 18,174 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    edited 3 October 2020 at 12:07PM
    Sounds like the boiler is tripping out the "electric box circuit thingy" (EBCT). Turn the boiler off at the wall (there should be a switch, possibly with a red light close to the boiler). When the engineer turns up, once he/she has fixed the boiler, the EBCT will no longer trip. No need to call out an electrician.

    The EBCT will either be a Residual Current Circuit Breaker (RCCD) or a Miniature Circuit Breaker (MCB) - The former will have a little button on it that says "test me", the latter will be one of many in a long line.
    EBCT is as good a name as any - Will annoy the hell out of the resident pedant, but the ret of us will know what you mean :)

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  • FreeBear said:
    Sounds like the boiler is tripping out the "electric box circuit thingy" (EBCT). Turn the boiler off at the wall (there should be a switch, possibly with a red light close to the boiler). When the engineer turns up, once he/she has fixed the boiler, the EBCT will no longer trip. No need to call out an electrician.

    The EBCT will either be a Residual Current Circuit Breaker (RCCD) or a Miniature Circuit Breaker (MCB) - The former will have a little button on it that says "test me", the latter will be one of many in a long line.
    EBCT is as good a name as any - Will annoy the hell out of the resident pedant, but the ret of us will know what you mean :)

    😂thanks for understanding.
    thanks for the answers
  • Swasterix
    Swasterix Posts: 347 Forumite
    Seventh Anniversary 100 Posts Name Dropper
    Just to add.. Do not worry if the faults aren’t present when the engineer turns out to look at it. I have the same boiler as you, and apparently the boiler stores the last 10 fault codes in its memory, so they will be able to retrieve them and diagnose your fault. 

    (I had to call someone out to look at mine last week due to an issue with a pressure transmitter, and this is what he told me.) 

    Good luck. 
  • Swasterix said:
    Just to add.. Do not worry if the faults aren’t present when the engineer turns out to look at it. I have the same boiler as you, and apparently the boiler stores the last 10 fault codes in its memory, so they will be able to retrieve them and diagnose your fault. 

    (I had to call someone out to look at mine last week due to an issue with a pressure transmitter, and this is what he told me.) 

    Good luck. 
    If that is true, then cool :-)
  • Livinlovinlaughin
    Livinlovinlaughin Posts: 45 Forumite
    Fourth Anniversary 10 Posts
    edited 3 October 2020 at 7:14PM
    Swasterix said:
    Just to add.. Do not worry if the faults aren’t present when the engineer turns out to look at it. I have the same boiler as you, and apparently the boiler stores the last 10 fault codes in its memory, so they will be able to retrieve them and diagnose your fault. 

    (I had to call someone out to look at mine last week due to an issue with a pressure transmitter, and this is what he told me.) 

    Good luck. 
    Yes I do know this, but I have been questioned like a two year old by some gas engineers/ inspectors when they couldn’t find out why a fault keeps happening.... and they didn’t want to check pipes under floorboards.
     Thanks
  • Swasterix
    Swasterix Posts: 347 Forumite
    Seventh Anniversary 100 Posts Name Dropper
    Swasterix said:
    Just to add.. Do not worry if the faults aren’t present when the engineer turns out to look at it. I have the same boiler as you, and apparently the boiler stores the last 10 fault codes in its memory, so they will be able to retrieve them and diagnose your fault. 

    (I had to call someone out to look at mine last week due to an issue with a pressure transmitter, and this is what he told me.) 

    Good luck. 
    Yes I do know this, but I have been questioned like a two year old by some gas engineers/ inspectors when they couldn’t find out why a fault keeps happening.... and they didn’t want to check pipes under floorboards.
     Thanks
    Unless your boiler is losing pressure and having to be topped up constantly, then I can’t see why they’d have to do this anyways. 
  • Take pics of the error codes when they happen and keep awritten record of issues you are having that way you have something to show the engineer when they turn up

    Btw intermittent faults are a !!!!!! to diagnose and fix and are the worst faults to deal with 
  • Swasterix said:
    Swasterix said:
    Just to add.. Do not worry if the faults aren’t present when the engineer turns out to look at it. I have the same boiler as you, and apparently the boiler stores the last 10 fault codes in its memory, so they will be able to retrieve them and diagnose your fault. 

    (I had to call someone out to look at mine last week due to an issue with a pressure transmitter, and this is what he told me.) 

    Good luck. 
    Yes I do know this, but I have been questioned like a two year old by some gas engineers/ inspectors when they couldn’t find out why a fault keeps happening.... and they didn’t want to check pipes under floorboards.
     Thanks
    Unless your boiler is losing pressure and having to be topped up constantly, then I can’t see why they’d have to do this anyways. 

    For 3 winters I had problems with Boiler shutting down When ever I used heating and hot water consistently, boiler Was loosing Pressure, they couldn’t figure out how or why and the blame game started, the last resort was pulling up floorboards to investigate for a leak, they kept telling me, how invasive and dirty and how I Wouldn’t like it and how much they hated doing it🙄
  • Take pics of the error codes when they happen and keep awritten record of issues you are having that way you have something to show the engineer when they turn up

    Btw intermittent faults are a !!!!!! to diagnose and fix and are the worst faults to deal with 
    Boiler has completely died now 🙁
    I thought about taking pictures after it stopped working, I have written the codes down, so I can remember and can hopefully explain to gas engineer when he/she comes and I am keeping everything crossed that it can get fixed on Friday, If a new part is needed, that they have it available  and it will continue to work after fixed 🤞🏽 
  • Just Got in from work and decided to try my boiler, turned switch on, it work....
    Gave me hot water, had a hot bath... turned it back off.
    🥺 hopefully I am not doing any more damage to boiler, but I can’t cope with 4 days without a bath or shower, especially since my work is physical
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