Switched to "Pure Planet"

SPlatten

I just switched energy provider again, after Bulb have almost double there unit price.  I did a comparison on here and "Pure Planet" were a clear saving.  Before I signed up it stated they could take the meter reading from my smart meter.  I've switched and now its all sorted, but then I got an email telling me I would have to submit a monthly meter reading, is this just standard or will they take it from my smart meter?  I can't find a way to speak to anyone about this...

Gerry1

Assume it's gone dumb.  Submit monthly readings and keep your own records.

bristolleedsfan

SPlatten said:

 I can't find a way to speak to anyone about this...

https://forums.moneysavingexpert.com/discussion/5745767/pure-planet-reviews-add-your-feedback/p49

SPlatten

I've only just switched tonight, so they cannot know what type of smart meter I have...I don't know either.

troffasky

Did you read all the replies in your other thread about Bulb?

SPlatten

I think so.

Robin9

In you previous thread https://forums.moneysavingexpert.com/discussion/6184190/beware-of-cheaper-energy-bill-offers you were complaining that SP, UW etc raised your DD after switching.

What annual consumption figures have you given PP ?

SPlatten

Atm, none, I just did a comparison on this site using the kWh usage I have on my last Bulb bill and PP came out on top.

Robin9

SPlatten said:

Atm, none, I just did a comparison on this site using the kWh usage I have on my last Bulb bill and PP came out on top.

I am confused  - last night you said you had switched to PP. To do so you would have had to given them an annual consumption.
What was it please ?

SPlatten

No, you can specify a monthly consumption, there is a drop down list box where you can change it from yearly to monthly.

Robin9

OK  - so what was your monthly consumption please ? You do seem reluctant to give numbers