Advice on getting money back

Long story short, my son had a school trip booked for April this year but it didn’t go ahead because of Covid. The trip was £400, my ex paid £150, i paid £250. We paid it in instalments throughout the previous year via Sims Pay. Sims pay account was in her name, we both had the login details to make payments.

The school have since issued refunds for the trip and because the school has my ex named as the main parental contact, she was given the £400 back.
My question is where do i stand on this. I am not in contact with my ex so I don’t want any suggestions please about messaging her or suggestions about family members passing on the money etc etc. I want to know if i have any legal rights with anything. I have contacted the school but they say it’s not up to them to give me my money back and that it’s a personal matter. But i feel as if the school shouldn’t have given my ex all of the money back. I paid for these instalments on my debit card through Sims Pay so I’m not happy about the fact the refund was not sent back to the original payment method i.e my debit card.

 Is there anything I can say to the school regarding money laundering or anything. I don’t want to be nasty about it but i need to say something that will make them sort this problem out and take it seriously. Were they wrong to not reimburse money through the original payment source? £250 is a lot of money to me and the school has confirmed they have given the full £400 back to her.

 Thank you for any help


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