Where are Ebico low users going?

Mee

Hi!
I ask the question because I don't know what to do next. Everyone time I look at some providers such as Octopus they quote monthly DDs which are about £10 less than my summer quarterly bill. I suspect I won't be able to use a smart meter as by neighbour had problems ( - our meters are outside our apartments). Are there any companies catering for low users  (E:700 Kwh; G: 1700 KWh) in anyway? 

fryedslyce

I was on the Ebico Zero Green Fixed V3 and the British Gas replacement tariff has matched that, fixed until end of August 2021. 

Gerry1

BG will offer you the same or better, so sit tight.

Next time, just compare using Citizens Advice and enter your annual low usage, even if it's as low as 1kWh.

Mee

fryedslyce said:

I was on the Ebico Zero Green Fixed V3 and the British Gas replacement tariff has matched that, fixed until end of August 2021. 

Did you initiate the contact with BG?

Does the replacement tariff also include no exit fee?

fryedslyce said:

I was on the Ebico Zero Green Fixed V3 and the British Gas replacement tariff has matched that, fixed until end of August 2021. 

fryedslyce

Mee said:

fryedslyce said:

I was on the Ebico Zero Green Fixed V3 and the British Gas replacement tariff has matched that, fixed until end of August 2021. 

Did you initiate the contact with BG?

Does the replacement tariff also include no exit fee?

No, I just got the email from BG today. The tariff is like for like with my Ebico one, so no exit fee.

Gerry1

Mee said:

fryedslyce said:

I was on the Ebico Zero Green Fixed V3 and the British Gas replacement tariff has matched that, fixed until end of August 2021. 

Did you initiate the contact with BG?

Does the replacement tariff also include no exit fee?

In an email BG sent today, they matched my Robin Hood tariff, extended the fixed period by a month and abolished the £30 Robin Hood exit fee. 

The only downside is that RH had an 0800 number but BG's is chargeable unless I can find something on SayNoTo0870.com, but I can live with that.

No need for a smart meter, so what's not to like?

elizabeth2015

BG have matched my Ebico Tariff and extended it by 6 months, with no exit fee so looks like best course of action to go with them for now. I expect the standing charge will be reintroduced after the tariff ends so will reassess then. They also dont say anything about having to have a new smart meter, so hoping I can delay that necessary evil.

MoneySavingNovice

Gerry1 said:

BG will offer you the same or better, so sit tight.......

Sadly in my case, that's not true.  BG have matched the cost per unit, but reduced the fixed period of the tariff from a fixed period ending on 2nd Nov 2021 to the fixed period ending on the 31st July 2021.

Does anyone know how to contact BG except through their very poor call centre?   I would like an email address if possible.*

Thanks

*The BG email address provided by the very good website www.!!!!!! now bounce back with a message that 'we don't monitor or reply......'

Gerry1

MoneySavingNovice said:

Gerry1 said:

BG will offer you the same or better, so sit tight.......

Does anyone know how to contact BG except through their very poor call centre?

Try https://www.britishgas.co.uk/help-and-support/make-a-complaint-select-type or write to

  Complaints Management Team,

  PO Box 226,

  ROTHERHAM,

  S98 1PB

MoneySavingNovice

Gerry1 said:

MoneySavingNovice said:

Gerry1 said:

BG will offer you the same or better, so sit tight.......

Does anyone know how to contact BG except through their very poor call centre?

Try https://www.britishgas.co.uk/help-and-support/make-a-complaint-select-type or write to

  Complaints Management Team,

  PO Box 226,

  ROTHERHAM,

  S98 1PB

Thank's Gary,

I had already thought of that as well but felt this was a bit extreme at this stage.  That said I can't find any other way of contacting them,  so I've taken your advice and made a complaint via the link above.  I have also made virtually the same complaint to Ebico.  Ebico advised that they would respond in 48 hours.... British Gas need 21 working days!   In my mind, that's really telling on its own!

Another question for anyone,

In the email from BG they say  "....Robin Hood Energy will automatically switch you over to British Gas if you don't do either of the options set out above..."  The two options are agreeing to the switch or moving to another supplier.

Does anyone know what the contractual implications of the enforced move are?  My guess its either:-

• The current contract assigned to British Gas,  so the current T&C would remain in force in full.
  
• A supplier of the last resort under the terms of Ofgen provisions...in which case I guess this would be BG's standard tariff.

But I might have missed something

Mee

I've received my offer which is Zero Fixed Aug 2021. I'm concerned about a number of things I'll need to check with BG. My current tariff is Zero Fixed v3 (non minimum consumptions) ending in a few months. I note that the BG list of tariffs has a number of Zero Fixed tariffs, including Zero Fixed v.3.  (July 2021). I'm wondering what the difference is apart from the date. I can't see any. 
My other concern is that the T&Cs refer to
" You’ll pay a daily standing charge and unit rate for each fuel on this tariff.", but the table in the letter states 0p per day. So which is it?
 There doesn't seem to be quarterly DD option only monthly.