Expensive phone discarded by Amazon Returns

kaMelo

Fentoozler90 said:

I’ve actually gone through something similar or better yet going through it now and really stuck with my options my wife and I bought Mac book pros one from Amazon and one from pc world about a week apart the new M1 one turns out I couldn’t install windows with it not having an intel processor in it so I contacted Amazon and asked if I can return it and order an intel variant they said yes so I did a few weeks later I got an email from them saying the one I returned wasn’t bought from them and they are discarding the incorrectly returned item bare in mind my Amazon order had no serial number for the laptop and the invoice from pc world didnt either both laptops were 13” space grey I’ve chased and chased to find out why they would discard it and apparently they aren’t liable for any damages for throwing away my item just keep saying if I return the correct one they will happily refund me 

Like the OP you have two separate issues here. One being you would like to return the laptop for a refund or exchange, the second being your mistake in returning the wrong laptop. If you still would like to return the original laptop then do so, quickly, for the refund or exchange that you want. 
Then, speak to Amazon about a resolution for your mistake which may involve you paying for them to deliver the laptop back to you. It beggars belief they would just "discard" the laptop.
Just like it beggars belief that someone wanting to return one of two almost identical high priced items, doesn't double and triple check beyond all doubt that they are returning the correct one before doing so.

LaHostessAvecLaMostess

kaMelo said:

Fentoozler90 said:

I’ve actually gone through something similar or better yet going through it now and really stuck with my options my wife and I bought Mac book pros one from Amazon and one from pc world about a week apart the new M1 one turns out I couldn’t install windows with it not having an intel processor in it so I contacted Amazon and asked if I can return it and order an intel variant they said yes so I did a few weeks later I got an email from them saying the one I returned wasn’t bought from them and they are discarding the incorrectly returned item bare in mind my Amazon order had no serial number for the laptop and the invoice from pc world didnt either both laptops were 13” space grey I’ve chased and chased to find out why they would discard it and apparently they aren’t liable for any damages for throwing away my item just keep saying if I return the correct one they will happily refund me 

Like the OP you have two separate issues here. One being you would like to return the laptop for a refund or exchange, the second being your mistake in returning the wrong laptop. If you still would like to return the original laptop then do so, quickly, for the refund or exchange that you want. 
Then, speak to Amazon about a resolution for your mistake which may involve you paying for them to deliver the laptop back to you. It beggars belief they would just "discard" the laptop.
Just like it beggars belief that someone wanting to return one of two almost identical high priced items, doesn't double and triple check beyond all doubt that they are returning the correct one before doing so.

Of course it does but you can get a warning (or a ban depending on how many naughty cards you've acquired) if you suggest that new posters making absurd claims about Amazon, completely flying in the face of more reputable (and regular poster's) experience, might be trolls or purveyors of pork pies.

For some reason, management doesn't seem to understand that people make troll posts just to create banworthy discussion and instead ban those who point it out for "not being nice" rather than those who create the posts in the first place.

<Insert numerous eyeroll emojis>

Ergates

LaHostessAvecLaMostess said:

Fentoozler90 said:

I’ve actually gone through something similar or better yet going through it now and really stuck with my options my wife and I bought Mac book pros one from Amazon and one from pc world about a week apart the new M1 one turns out I couldn’t install windows with it not having an intel processor in it so I contacted Amazon and asked if I can return it and order an intel variant they said yes so I did a few weeks later I got an email from them saying the one I returned wasn’t bought from them and they are discarding the incorrectly returned item bare in mind my Amazon order had no serial number for the laptop and the invoice from pc world didnt either both laptops were 13” space grey I’ve chased and chased to find out why they would discard it and apparently they aren’t liable for any damages for throwing away my item just keep saying if I return the correct one they will happily refund me 

Yeah, right.

So they just threw a grand plus item in the bin and told you to go swivel?

I can actually believe a company like amazon would do that.   They'll have a policy in place - incorrectly returned goods must be discarded - and it'll be applied totally inflexibly (because their employees aren't allowed to have the slightest bit of autonomy) even when it defies all common sense.  It's the exact kind of result you'd expect when *everything* is about driving efficiency and employees are treated like flesh robots.

A bit like the case where eBay insisted a buyer destroy a $2500 antique violin because they thought it was counterfeit, and eBay policy says buyers must destroy counterfeit goods before they can get their money back.  The fact that it was still clearly a valuable antique violin and this was a grotesque act of vandalism was irrelevant as the policy was the policy and must be followed.

Ergates

Manxman_in_exile said:

As quoted above, what you have done "is a strange turn of events" and, on the face of it, it's a bit difficult to understand how you could have done it..

I can easily see how it could happen - an S10+ and an S10 5G are near identical from the outside.  They were both new and fresh out of their boxes (so neither would have tell-tale wear or fingerprints etc.   Without very carefully checking the serial numbers on the backs it would be *very* easy to get them mixed up.

LaHostessAvecLaMostess

Ergates said:

LaHostessAvecLaMostess said:

Fentoozler90 said:

I’ve actually gone through something similar or better yet going through it now and really stuck with my options my wife and I bought Mac book pros one from Amazon and one from pc world about a week apart the new M1 one turns out I couldn’t install windows with it not having an intel processor in it so I contacted Amazon and asked if I can return it and order an intel variant they said yes so I did a few weeks later I got an email from them saying the one I returned wasn’t bought from them and they are discarding the incorrectly returned item bare in mind my Amazon order had no serial number for the laptop and the invoice from pc world didnt either both laptops were 13” space grey I’ve chased and chased to find out why they would discard it and apparently they aren’t liable for any damages for throwing away my item just keep saying if I return the correct one they will happily refund me 

Yeah, right.

So they just threw a grand plus item in the bin and told you to go swivel?

I can actually believe a company like amazon would do that.   They'll have a policy in place - incorrectly returned goods must be discarded - and it'll be applied totally inflexibly (because their employees aren't allowed to have the slightest bit of autonomy) even when it defies all common sense.  It's the exact kind of result you'd expect when *everything* is about driving efficiency and employees are treated like flesh robots.

A bit like the case where eBay insisted a buyer destroy a $2500 antique violin because they thought it was counterfeit, and eBay policy says buyers must destroy counterfeit goods before they can get their money back.  The fact that it was still clearly a valuable antique violin and this was a grotesque act of vandalism was irrelevant as the policy was the policy and must be followed.

I can't, it'll put them on the hook for billions (if we believe the newbies on here.)

Second question, why do they only discard MSE newbie items?  Or do they have a policy for that too?

kaMelo

Ergates said:

Manxman_in_exile said:

As quoted above, what you have done "is a strange turn of events" and, on the face of it, it's a bit difficult to understand how you could have done it..

I can easily see how it could happen - an S10+ and an S10 5G are near identical from the outside.  They were both new and fresh out of their boxes (so neither would have tell-tale wear or fingerprints etc.   Without very carefully checking the serial numbers on the backs it would be *very* easy to get them mixed up.

Exactly the point I made, knowing how easy it would be to get them mixed up and the kind of sums involved, why on earth would anyone not triple check it's the correct one before returning it.

Ergates said:

LaHostessAvecLaMostess said:

Fentoozler90 said:

I’ve actually gone through something similar or better yet going through it now and really stuck with my options my wife and I bought Mac book pros one from Amazon and one from pc world about a week apart the new M1 one turns out I couldn’t install windows with it not having an intel processor in it so I contacted Amazon and asked if I can return it and order an intel variant they said yes so I did a few weeks later I got an email from them saying the one I returned wasn’t bought from them and they are discarding the incorrectly returned item bare in mind my Amazon order had no serial number for the laptop and the invoice from pc world didnt either both laptops were 13” space grey I’ve chased and chased to find out why they would discard it and apparently they aren’t liable for any damages for throwing away my item just keep saying if I return the correct one they will happily refund me 

Yeah, right.

So they just threw a grand plus item in the bin and told you to go swivel?

I can actually believe a company like amazon would do that.   They'll have a policy in place - incorrectly returned goods must be discarded - and it'll be applied totally inflexibly (because their employees aren't allowed to have the slightest bit of autonomy) even when it defies all common sense.  It's the exact kind of result you'd expect when *everything* is about driving efficiency and employees are treated like flesh robots.

A bit like the case where eBay insisted a buyer destroy a $2500 antique violin because they thought it was counterfeit, and eBay policy says buyers must destroy counterfeit goods before they can get their money back.  The fact that it was still clearly a valuable antique violin and this was a grotesque act of vandalism was irrelevant as the policy was the policy and must be followed.

 
I'm not 100% sure but I think It's safe to say they don't send out a monitor, in appropriate "ebay" branded high-vis jacket and safety goggles, to watch the destruction process. With that in mind, how exactly do they enforce this policy of "you must destroy the item before you get a refund?"

Fentoozler90

Yeah that sounds about right citizens advice haven't been much help either.

Fentoozler90

kaMelo said:

Ergates said:

Manxman_in_exile said:

As quoted above, what you have done "is a strange turn of events" and, on the face of it, it's a bit difficult to understand how you could have done it..

I can easily see how it could happen - an S10+ and an S10 5G are near identical from the outside.  They were both new and fresh out of their boxes (so neither would have tell-tale wear or fingerprints etc.   Without very carefully checking the serial numbers on the backs it would be *very* easy to get them mixed up.

Exactly the point I made, knowing how easy it would be to get them mixed up and the kind of sums involved, why on earth would anyone not triple check it's the correct one before returning it.

Ergates said:

LaHostessAvecLaMostess said:

Fentoozler90 said:

I’ve actually gone through something similar or better yet going through it now and really stuck with my options my wife and I bought Mac book pros one from Amazon and one from pc world about a week apart the new M1 one turns out I couldn’t install windows with it not having an intel processor in it so I contacted Amazon and asked if I can return it and order an intel variant they said yes so I did a few weeks later I got an email from them saying the one I returned wasn’t bought from them and they are discarding the incorrectly returned item bare in mind my Amazon order had no serial number for the laptop and the invoice from pc world didnt either both laptops were 13” space grey I’ve chased and chased to find out why they would discard it and apparently they aren’t liable for any damages for throwing away my item just keep saying if I return the correct one they will happily refund me 

Yeah, right.

So they just threw a grand plus item in the bin and told you to go swivel?

I can actually believe a company like amazon would do that.   They'll have a policy in place - incorrectly returned goods must be discarded - and it'll be applied totally inflexibly (because their employees aren't allowed to have the slightest bit of autonomy) even when it defies all common sense.  It's the exact kind of result you'd expect when *everything* is about driving efficiency and employees are treated like flesh robots.

A bit like the case where eBay insisted a buyer destroy a $2500 antique violin because they thought it was counterfeit, and eBay policy says buyers must destroy counterfeit goods before they can get their money back.  The fact that it was still clearly a valuable antique violin and this was a grotesque act of vandalism was irrelevant as the policy was the policy and must be followed.

 
I'm not 100% sure but I think It's safe to say they don't send out a monitor, in appropriate "ebay" branded high-vis jacket and safety goggles, to watch the destruction process. With that in mind, how exactly do they enforce this policy of "you must destroy the item before you get a refund?"

Triple check against what I had two of the same item in the same colour and 2 boxes I ensured it went on the correct box of course but when I contacted Amazon I asked if they could confirm the serial number of the one from them and I was told we don’t record that information (evidently they do to be able to now tell me it’s the wrong one) and in terms of newbies on MSE during this scenario with Amazon did a couple of Google searches to see if anyone had a similar experience which lead me here prior to this I’ve had no reason to join MSE so in terms of “NEWBIE” you’re right but people don’t join a car forum until they’re having issues with there cars unless they’re an enthusiast maybe I don’t see that this is any different. 

Fentoozler90

I also asked for evidence that what I returned is the incorrect item again by serial numbers because I still don’t have anything confirming which was purchased from Amazon which they won’t provide me as it’s for internal investigation purposes and can’t share it with me - generally looking for potential next steps from you all a roasting isn’t the most helpful

Fentoozler90

For everyone out there who thinks I’m trying to rip someone off - they refuse to provide me a serial number for the one they should have received so I have no way of knowing which one they should have received I just have to take there word it’s the wrong one?