Expensive phone discarded by Amazon Returns

Manxman_in_exile

missile said:

Aylesbury_Duck said:

I must admit that I am always suspicious when tales like this appear on the forum, though.  These somewhat implausible mistakes always seem to involve expensive tech products and never something like a jumper or shoes!

A neighbour claimed for washing stolen off her line. I do believe that happened.
She said there were three expensive Pringle golf jumpers. I found that a bit strange :-( 

I find your neighbour's story less strange than the OP's.

ramthor

I must say, after reading some of the answers on this forum, I am quite disappointed. I thought the purpose of this forum was to help the consumer. Obviously this is not the case.
The bottom line is Amazon discarded an expensive phone instead of returning it. I admitted my mistake, they didn't. I am here the losing party while Amazon couldn't care less. And somehow some people here see me as a fraud. I don't need this.
Not much else to say, really... I'm just sad.

Aylesbury_Duck

ramthor said:

I must say, after reading some of the answers on this forum, I am quite disappointed. I thought the purpose of this forum was to help the consumer. Obviously this is not the case.
The bottom line is Amazon discarded an expensive phone instead of returning it. I admitted my mistake, they didn't. I am here the losing party while Amazon couldn't care less. And somehow some people here see me as a fraud. I don't need this.
Not much else to say, really... I'm just sad.

So send them a letter before action and sue them if needs be.  It's quite straightforward because that seems to be your only remaining option.  You had that advice a while ago, and now people (including me) are speculating because it is a strange turn of events.  The speculation and insinuation may make you sad but it actually is helpful, because Amazon and/or the small claims court might be similarly suspicious, even if only privately.  If you can't provide a plausible and sufficiently detailed timeline of events, it weakens your case.

If you just want people to sympathise and agree with you, that's fine, but it won't help you get your phone or its value back.

JJ_Egan

(I must say, after reading some of the answers on this forum, I am quite disappointed. I thought the purpose of this forum was to help the consumer.)

It is a forum and anybody can post an opinion  .

As you may see from replies  many threads help Amazon or XXX have lost my $$$$ phone and many are dubious to say the least .

Some users simply will not believe that you sent back an expensive phone and Amazon chucked it in the bin .

Manxman_in_exile

Aylesbury_Duck said:

ramthor said:

I must say, after reading some of the answers on this forum, I am quite disappointed. I thought the purpose of this forum was to help the consumer. Obviously this is not the case.
The bottom line is Amazon discarded an expensive phone instead of returning it. I admitted my mistake, they didn't. I am here the losing party while Amazon couldn't care less. And somehow some people here see me as a fraud. I don't need this.
Not much else to say, really... I'm just sad.

So send them a letter before action and sue them if needs be.  It's quite straightforward because that seems to be your only remaining option.  You had that advice a while ago, and now people (including me) are speculating because it is a strange turn of events.  The speculation and insinuation may make you sad but it actually is helpful, because Amazon and/or the small claims court might be similarly suspicious, even if only privately.  If you can't provide a plausible and sufficiently detailed timeline of events, it weakens your case.

If you just want people to sympathise and agree with you, that's fine, but it won't help you get your phone or its value back.

If you do decide to sue you need to get all your evidence together beforehand.  Can you get a receipt from the person who gave your husband the gift?  Does it have a serial number or anything else identifying that particular 'phone on it?  Have you got any evidence of what you sent back to Amazon?

As quoted above, what you have done "is a strange turn of events" and, on the face of it, it's a bit difficult to understand how you could have done it.  I'm certain that Amazon will probably regard it as a bit suspicious.  (I mean, it's a bit odd here that you did not immediately say in your opening post that your husband's 'phone had been a gift and that it hadn't even been opened - you must see that that caused a lot of confusion here because other posters couldn't understand how you could mistake a used 'phone for a brand new one.)  So it actually is helpful for people here to point those sort of anomalies out to you.

born_again

ramthor said:

I must say, after reading some of the answers on this forum, I am quite disappointed. I thought the purpose of this forum was to help the consumer. Obviously this is not the case.
The bottom line is Amazon discarded an expensive phone instead of returning it. I admitted my mistake, they didn't. I am here the losing party while Amazon couldn't care less. And somehow some people here see me as a fraud. I don't need this.
Not much else to say, really... I'm just sad.

Take a step back.
Read your 1st post as a 3rd party. Does it sound believable? We only have your word for it. 
Think that when returning a phone it will be checked by the IMEI & serial No and checking phone against the box it was sent back in to ensure phone & box match & that they match the order sent out.
That alone is going to flag a error as you said you sent the wrong phone back (do you have proof of purchase for this?) So would result in Amazon contacting you due to the error, or as they could think, user fraud by sending the wrong phone back.
£850 phone simply thrown away by Amazon when they can resell. What do you think the odds are?

As above your only option is to sue.

Manxman_in_exile

ramthor - excuse me for asking, but is english your first language and is it at all possible that you may have misunderstood what Amazon have told you and that they did not actually say the 'phone was "discarded" (whatever that means)? 

As others have said it seems an odd phrase to use and I would have expected them to say something more like "It's been put to one side while an investigation is pending so that we can determine where it has come from and how we need to deal with it, because we didn't sell it.  Are you saying you sent it to us in mistake for a return you were trying to make?  Can you give me more details?"  That to me would make more sense than telling you they've discarded it.  (Mind you I'm the only person in the country never to have dealt with Amazon so perhaps I'm a bit naiive in thinking they might actually be helpful).

Or, as again others have suggested, are Amazon saying you must return the 'phone you bought from them before they'll return your husband's 'phone?

It really doesn't make sense that Amazon would discard or destroy it, or an employee would steal it.

Caz3121

has your husband had the IMEI blocked? then if anyone has the phone it will be useless

Fentoozler90

I’ve actually gone through something similar or better yet going through it now and really stuck with my options my wife and I bought Mac book pros one from Amazon and one from pc world about a week apart the new M1 one turns out I couldn’t install windows with it not having an intel processor in it so I contacted Amazon and asked if I can return it and order an intel variant they said yes so I did a few weeks later I got an email from them saying the one I returned wasn’t bought from them and they are discarding the incorrectly returned item bare in mind my Amazon order had no serial number for the laptop and the invoice from pc world didnt either both laptops were 13” space grey I’ve chased and chased to find out why they would discard it and apparently they aren’t liable for any damages for throwing away my item just keep saying if I return the correct one they will happily refund me 

LaHostessAvecLaMostess

Fentoozler90 said:

I’ve actually gone through something similar or better yet going through it now and really stuck with my options my wife and I bought Mac book pros one from Amazon and one from pc world about a week apart the new M1 one turns out I couldn’t install windows with it not having an intel processor in it so I contacted Amazon and asked if I can return it and order an intel variant they said yes so I did a few weeks later I got an email from them saying the one I returned wasn’t bought from them and they are discarding the incorrectly returned item bare in mind my Amazon order had no serial number for the laptop and the invoice from pc world didnt either both laptops were 13” space grey I’ve chased and chased to find out why they would discard it and apparently they aren’t liable for any damages for throwing away my item just keep saying if I return the correct one they will happily refund me 

Yeah, right.

So they just threw a grand plus item in the bin and told you to go swivel?