Royal mail customs charges for post from Netherlands

m0t

I had this once with something I supported through kickstarter.

The way their logistics worked was labeling everything up with post.nl labels then pallet shipping the orders in to a post.nl warehouse from Singapore.

Post.nl then unwrap the pallet then ship the contents individually so although it looks like it has shipped from Europe the actual origin was outside.

You should contact the shipper to find out where it came from.

Hannimal

I am not sure how I can be any clearer that this parcel came from NL, was sent from NL, not from China or USA. I understand that there are customs charges for items arriving from outside EU but strictly these comments are unhelpful. 

I might just have to ignore this as querying it would be a lot of effort. 

Hannimal

The customs charge card arrived within 48 hours of the parcel being shipped from NL. There were clothes in the parcel. It was shipped from NL. 

Aylesbury_Duck

Hannimal said:

I am not sure how I can be any clearer that this parcel came from NL, was sent from NL, not from China or USA. I understand that there are customs charges for items arriving from outside EU but strictly these comments are unhelpful. 

I might just have to ignore this as querying it would be a lot of effort. 

What answer do you want, then?  No one knows any more than you do, people were just trying to eliminate the possible causes of the charge.  Either query it, or ignore it.  No one here has the answer you want.

visidigi

Hannimal said:

I am not sure how I can be any clearer that this parcel came from NL, was sent from NL, not from China or USA. I understand that there are customs charges for items arriving from outside EU but strictly these comments are unhelpful. 

I might just have to ignore this as querying it would be a lot of effort. 

Im not sure how much clearer I can be.
A post NL label, or a post label with a NL return address does NOT mean it shipped from NL.

e.g. I can ship from the UK via a mail forwarder. When the mail forwarder gets the pack they put a post label from the cheapest postal operator globally. They then import into the destination country. so e.g. UK to China, cheapest is Correos, the Spanish postal operator, gets labelled correos, moved to china via another means, when it turns up in China its put in the local post and delivered. The return address has to be a in spain.

So the comments are unhelpful because you don't understand what could have happened.

DoaM

Fosterdog said:

What are the last two letters of the tracking number? These correlate to the sending location. UK use GB, China uses CN, USA uses US, Netherlands uses NL. This should tell you if the sender shipped from a different location.

Did you miss that post? I don't see a response to it.

Manxman_in_exile

Hannimal said:

I have paid this to the Royal Mail. I cannot query it as the website directs me to HM Revenue & Customs and Border Force website where the only option I see is to send them a complaint which requires printing out a form and mailing it to them. I don't have a printer and cannot access my office so I can't do this.

I find it very hard to believe that that is the only way you can query this with HMRC. 

If you wrote to or even emailed HMRC with this query I'd be astonished if they wrote back to you and said "Sorry - we are going to ignore your query because you haven't gone to our website and completed form HMRC/cdRF/0021 and snail-mailed it back to us.  Please try again".

It'd take you less time than posting here.

custardy

DoaM said:

Fosterdog said:

What are the last two letters of the tracking number? These correlate to the sending location. UK use GB, China uses CN, USA uses US, Netherlands uses NL. This should tell you if the sender shipped from a different location.

Did you miss that post? I don't see a response to it.

The OP has repeatedly emphatically stated the item was from NL. So I assume NL
However as has been covered. This means nothing for cross border products

DoaM

custardy said:

DoaM said:

Fosterdog said:

What are the last two letters of the tracking number? These correlate to the sending location. UK use GB, China uses CN, USA uses US, Netherlands uses NL. This should tell you if the sender shipped from a different location.

Did you miss that post? I don't see a response to it.

The OP has repeatedly emphatically stated the item was from NL. So I assume NL
However as has been covered. This means nothing for cross border products

Therein lies the problem. I assume ( ) that @Fosterdog asked for a reason.

custardy

DoaM said:

custardy said:

DoaM said:

Fosterdog said:

What are the last two letters of the tracking number? These correlate to the sending location. UK use GB, China uses CN, USA uses US, Netherlands uses NL. This should tell you if the sender shipped from a different location.

Did you miss that post? I don't see a response to it.

The OP has repeatedly emphatically stated the item was from NL. So I assume NL
However as has been covered. This means nothing for cross border products

Therein lies the problem. I assume ( ) that @Fosterdog asked for a reason.

The OP has repeatedly told us its from NL.
I have no reason to doubt them and TBH I dont think anyone would change their mind even if the tracking number ended in CN