Confusion over TV licence payment between two properties

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My mother who has recently turned 76, lives independently in her own house. She has a standing order for her TV licence. Last November she arranged for some major building work on her house and moved into a local flat while this done . She took her smsrt TV with her into the flat which was unfurnished.
Building work was delayed by lockdown and she continued to pay the TV licence by SO for the house thinking this covered the TV itself which she was now viewing in the flat. She assumed she did not need a separate TV licence for the flat at due to her being over 75 and eligible for concession on TV licence.
This week she received a letter at the rented flat, from the TV licensing asuthority, saying she is liable for a TV licence fee for the rented flat. Not sure over what period .She plsns to move back into her house in late October . Meanwhile her TV licence is paid up to date for the house. Does anyone understand current location liability of my ma to pay tv licence fee for flat? Can you explain it to me.:-)
Building work was delayed by lockdown and she continued to pay the TV licence by SO for the house thinking this covered the TV itself which she was now viewing in the flat. She assumed she did not need a separate TV licence for the flat at due to her being over 75 and eligible for concession on TV licence.
This week she received a letter at the rented flat, from the TV licensing asuthority, saying she is liable for a TV licence fee for the rented flat. Not sure over what period .She plsns to move back into her house in late October . Meanwhile her TV licence is paid up to date for the house. Does anyone understand current location liability of my ma to pay tv licence fee for flat? Can you explain it to me.:-)
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Replies
Do I need a TV Licence to watch TV away from home?
If you’re watching away from your home on a phone, tablet or laptop, and:
As to whether it's worth that now, or writing to TVL to explain the situation with the date of the move, is possibly questionable?
If the overcharge is a large amount to you, you could try appealing to either the TVL Operations Director or the BBC's Head of Revenue Management - both addresses are on the TVL complaints page.
Dear Ms Bright
Thank you for contacting us.
A TV Licence is issued for a fixed period and if it is not going to be needed again at any address, a refund can be given on the remaining unused months left on the licence.
A TV Licence is a permission to receive or record television programme services. It is not a payment for the number or quality of the programmes received. For this reason we cannot extend the expiry date of your TV Licence or give you a refund on the periods when you have not used television, as you will need your licence again before it expired.
I realise my reply will be disappointing but I hope my explanation is helpful.
Yours sincerely
Rukhsana Hussain
Some time later you tell them you should have cancelled the old address licence and take out a new licence for the new address.
No wonder you are confused.