TSB launches new 'Spend and Save' current account

colsten

I am afraid, I think you were told porkies. There are no T&Cs for this cashback available on the TSB website yet, but  the TSB Press Release seems to suggest you cannot get the fivers for existing accounts. I have also called TSB and they read from an internal email to me, which states the same as the Press Release.

As the left hand doesn't know the right hand in TSB, you might still want to try for the cashback. Just don't be disappointed if you don't get it. Keep a note of the date and time of your call in which you were told differently - it may come in handy if you want to complain.

creditavenger

As an existing TSB customer with a Classic Account which has just been morphed into a new "Spend and Save" account on the 9th of September, I consider that these notes to editors actually confirm my eligibilty for the cashback rather than suggest that I won't get it.

That was certainly my TSB Customer Services representative's take on it too when I spoke to her this afternoon. There would be no point in automatically moving people to the new accounts if they were not able to make full use of the new account facilities.

But as you say, time will tell!! We should know one way or the other by 2nd October when the cashback either does, or does not, arrive 

colsten

creditavenger said:

As an existing TSB customer with a Classic Account which has just been morphed into a new "Spend and Save" account on the 9th of September, I consider that these notes to editors actually confirm my eligibilty for the cashback rather than suggest that I won't get it. 

Eh? Which notes to editors are you reading? It's certainly not the ones I have linked.

creditavenger

colsten said:

creditavenger said:

As an existing TSB customer with a Classic Account which has just been morphed into a new "Spend and Save" account on the 9th of September, I consider that these notes to editors actually confirm my eligibilty for the cashback rather than suggest that I won't get it. 

Eh? Which notes to editors are you reading? It's certainly not the ones I have linked.

It's actually the one which your massive red arrow points to:
 "Existing customers can open a new Spend and Save account to be eligible for the cashback"
A new Spend and Save account has been opened for me!!

colsten

creditavenger said:

A new Spend and Save account has been opened for me!!

How did you achieve that?

creditavenger

colsten said:

creditavenger said:

A new Spend and Save account has been opened for me!!

How did you achieve that?

I'm just lucky I guess 

Good old TSB - the bank that likes to say Yes! 

Zanderman

creditavenger said:

colsten said:

creditavenger said:

A new Spend and Save account has been opened for me!!

How did you achieve that?

I'm just lucky I guess 

Good old TSB - the bank that likes to say Yes! 

Just to clarify - you have a new account called Spend and Save, not just your old Classic account relabelled as Spend and Save? 
If only the latter it's not a new account.

creditavenger

Zanderman said:

creditavenger said:

colsten said:

creditavenger said:

A new Spend and Save account has been opened for me!!

How did you achieve that?

I'm just lucky I guess 

Good old TSB - the bank that likes to say Yes! 

Just to clarify - you have a new account called Spend and Save, not just your old Classic account relabelled as Spend and Save? 
If only the latter it's not a new account.

I can see what you are getting at but I do not think your interpretation will be correct if you think that my two day old relabeled Classic account will not qualify for the cashback. ...........Time will tell...watch this space 

bristolleedsfan

creditavenger said:

Zanderman said:

creditavenger said:

colsten said:

creditavenger said:

A new Spend and Save account has been opened for me!!

How did you achieve that?

I'm just lucky I guess 

Good old TSB - the bank that likes to say Yes! 

Just to clarify - you have a new account called Spend and Save, not just your old Classic account relabelled as Spend and Save? 
If only the latter it's not a new account.

I can see what you are getting at but I do not think your interpretation will be correct if you think that my two day old relabeled Classic account will not qualify for the cashback. ...........Time will tell...watch this space 

No 3 of Note To Editors could not be clearer, I fail to understand why even warrants a discussion, of course Z Man is absolutely correct

EarthBoy

creditavenger said:

Zanderman said:

creditavenger said:

colsten said:

creditavenger said:

A new Spend and Save account has been opened for me!!

How did you achieve that?

I'm just lucky I guess 

Good old TSB - the bank that likes to say Yes! 

Just to clarify - you have a new account called Spend and Save, not just your old Classic account relabelled as Spend and Save? 
If only the latter it's not a new account.

I can see what you are getting at but I do not think your interpretation will be correct if you think that my two day old relabeled Classic account will not qualify for the cashback. ...........Time will tell...watch this space 

In the first page of this thread, Ed-1 posted a copy of the email sent to existing Classic account customers explaining that their account was changing to a Spend & Save account. There's no mention of any cashback in that email.