Jeweller has lost my engagement ring!

weekari

Spank said:

Why have you started a second thread? 

I haven't? 

weekari

Spank said:

They can't magic your old ring out of thin air so they are going to remake your ring. You are getting a brand new ring, so you are better of, don't worry they will polish it with sentiment paste so it will feel the same.

I'm not sure why you wrote this 3 times. 
It wasn't helpful or amusing the first time.

weekari

My point in asking is that the jeweller will receive compensation from the delivery company, presumably the retail value, not the cost value. It would have been insured. Therefore, they have essentially made money from this. I however don't feel I am better off. I feel I am worse off as I no longer have the original ring, I have a replica, a copy, at no fault of mine.
I know it's 'just sentiment' but it is meaningful to me and I would not have given it to them if I knew I would not get it back. Some people may want rings replaced and I don't judge them for that, however this is not where I stand. I wanted to keep the original ring as it is special to me. I now can't have this option, therefore I would have thought that some compensation would be appropriate but I wasn't sure where I stood.

Spank

Sandtree said:

Spank said:

Why have you started a second thread? 

Are you taking about on this part of the forum or elsewhere?

Think there was originally a forum glitch as I original saw two threads from the OP with 6 identical replies from yourself on this one but those extras have all gone now.

It was here, just the opening post, thats where i posted the above, must have been a glitch

DoaM

weekari said:

My point in asking is that the jeweller will receive compensation from the delivery company, presumably the retail value, not the cost value. It would have been insured. Therefore, they have essentially made money from this.

Unless you've had sight of the contract between the jeweller and the delivery company then you cannot make such an assumption. Regardless, that's none of your business ... the jeweller is being very fair.

Nobody is denigrating how upsetting you find this to be ... however this is the Consumer Rights board not the Consumer Wants board, so we give our opinions accordingly.

weekari

Manxman_in_exile said:

You've got a very accommodating jeweller if they'll replace it for you without argument and it's the courier who lost it.  Don't push it by asking for anything more.  (Sentiment really does have zero value).

I'm sure the jeweller with be recieving compensation from the courier, they're not going to be out of pocket. The courier will have insurance... Yes, I get a replica ring but have to wait months for it to be made and it's not the same ring, which although doesn't really matter in the grand scheme of things, I did wonder if I should be compensated for something that is no faulty of mine. I would never have handed my ring over if I thought I wouldn't get it back.

shaun_from_Africa

weekari said:

My point in asking is that the jeweller will receive compensation from the delivery company, presumably the retail value, not the cost value. 

Normally with business to business transactions, any compensation for loss is often paid at the cost value and not the retail value. This is Royal Mail's compo policy:

Where an item is lost or damaged beyond repair then actual loss is the amount it cost the customer to acquire, purchase or manufacture the item subject to condition, age and depreciation.

ans this is DPD:

1. the original cost of the goods the Customer has actually paid for or, if the Customer is the manufacturer of the goods, the manufacturing cost of the goods; or
2. the replacement cost of lost or damaged goods, and the Customer must provide proof of the replacement cost of the goods lost or damaged; or

weekari

DoaM said:

weekari said:

My point in asking is that the jeweller will receive compensation from the delivery company, presumably the retail value, not the cost value. It would have been insured. Therefore, they have essentially made money from this.

Unless you've had sight of the contract between the jeweller and the delivery company then you cannot make such an assumption. Regardless, that's none of your business ... the jeweller is being very fair.

Nobody is denigrating how upsetting you find this to be ... however this is the Consumer Rights board not the Consumer Wants board, so we give our opinions accordingly.

I can make assumptions based on how insurance and compensation for missing parcels usually works. It is my business as it is my belongings that went missing.

Do you know, legally, what my consumer rights are?
I entrusted my belongings to another party and they have lost them. They will replace them with a replica but I will need to wait months for this to be made.
I am asking if I have any rights to be compensated for this. I'm not asking whether people believe this is right or what anyone's opinion is about whether I should have a sentimental attachment to my engagement ring. I am just asking what rights are.

weekari

shaun_from_Africa said:

weekari said:

My point in asking is that the jeweller will receive compensation from the delivery company, presumably the retail value, not the cost value. 

Normally with business to business transactions, any compensation for loss is often paid at the cost value and not the retail value. This is Royal Mail's compo policy:

Where an item is lost or damaged beyond repair then actual loss is the amount it cost the customer to acquire, purchase or manufacture the item subject to condition, age and depreciation.

ans this is DPD:

1. the original cost of the goods the Customer has actually paid for or, if the Customer is the manufacturer of the goods, the manufacturing cost of the goods; or
2. the replacement cost of lost or damaged goods, and the Customer must provide proof of the replacement cost of the goods lost or damaged; or

Thank you, that is very helpful. I feel better knowing they've not profited from it.
Thanks 

Sandtree

What the merchant will get from the carrier is a little bit irrelevant to be honest, at most they will get the cost price and potentially as this was a secondhand item being shipped they'll only get a secondhand value which will be not far from scrap value.

Ultimately what do you want? The same ring made again or a cash settlement? I don't think you realistically get both the same ring plus cash unless it was a very token £20 for inconvenience etc.