New iPhone SE home button broke-how to claim under warranty

katecomb

Hi,
I bought a new SIM free IPhone SE, I’ve had it less than a week and the glass on the home button has shattered. I haven’t dropped or misused the phone. Apple have made me an appointment for tomorrow at the store in Birmingham for it be looked at but basically if the technician doesn’t believe I haven’t misused the phone then it won’t be covered and I’ll end up paying for repairs. Anyone got any advice for me to help support my claim under warranty? 

JJ_Egan

Warranty is not your consumer rights .

Warranty Apple    Consumer Rights the vendor .

But neither cover damage .

katecomb

JJ_Egan said:

Warranty is not your consumer rights .

Warranty Apple    Consumer Rights the vendor .

But neither cover damage .

So there’s nothing I can do? I’ll just have to pay £££ to get a repair even though I have done nothing to cause damage? 

ballyblack

They will state accidental damage

next time stick on a glass protector film

TadleyBaggie

ballyblack said:

next time stick on a glass protector film

Not aware of any protector film that goes on the home button and still allows the fingerprint sensor to work. The OP isn't saying the screen is shattered, just the. button.

JJ_Egan

katecomb said:

JJ_Egan said:

Warranty is not your consumer rights .

Warranty Apple    Consumer Rights the vendor .

But neither cover damage .

So there’s nothing I can do? I’ll just have to pay £££ to get a repair even though I have done nothing to cause damage? 

Who said that ??

See what Apple says in the first instance .

tempus_fugit

katecomb said:

JJ_Egan said:

Warranty is not your consumer rights .

Warranty Apple    Consumer Rights the vendor .

But neither cover damage .

So there’s nothing I can do? I’ll just have to pay £££ to get a repair even though I have done nothing to cause damage? 

You’d have had to have Apple Care+ to cover accidental damage.
In my experience new Apple devices don’t break by themselves after a few days of use, but I suppose it’s possible if there was a flaw in the materials. Unusual for an Apple device though. You’d have to prove that this flaw existed though so good luck with that. I’d see what they say though first as you never know, they might be reasonable about it.

Chino

tempus_fugit said:

You’d have had to have Apple Care+ to cover accidental damage.

The OP's point is that this isn't "accidental damage"; the breakage occurred during normal use of the device. Unless you are claiming that touching the home button constitutes misuse.

Alter_ego

You could download virtual buttons.
EDIT, Sorry virtual buttons are in assistive tech alredy in iphone. Google for details.

katecomb

Alter_ego said:

You could download virtual buttons.
EDIT, Sorry virtual buttons are in assistive tech alredy in iphone. Google for details.

I’ve already got the assistive touch button on or else I wouldn’t be able to use the phone but thanks for the advice 🙂

 

katecomb

Thanks for the comments.
I’m hoping Apple are going to help. There has been no accidental damage but obviously I have no way to prove that either. It’s very frustrating! Since it happened there have been times when the phone has felt quite hot to the touch and the battery life has suddenly plummeted too ☹️ I don’t know how much this type of thing would cost to repair if they aren’t willing to help, suppose I will find out tomorrow!