Ebay seller wrongly described item

Jedster

Could you supply the Jacket make and style info please

veryunsure

is that true? Is it a public policy?

li'l_p

If you haven't paid for it then the seller can raise an Unpaid Item Dispute. I know your not *refusing* to pay, etc, etc, and that it sounds harsh but bear with me...

I had someone bid on an item, which ended at around £6. They decided they no longer wanted the item, as they had bought one new. I was miffed, but I simply raised an Unpaid Item Dispute and asked if the buyer would cooperate by responding to notifications from ebay (i.e. confirm that they no longer wanted the item, etc, etc) so that I would get my fees back. They did and all is well, I re-listed the item and it actually sold for more than it originally went for!

Info on Unpaid Item Dispute is here: http://pages.ebay.co.uk/help/tp/unpaid-item-process.html

E-bay states that the seller can file an unpaid item dispute when "The seller and buyer wish to mutually withdraw from the transaction".

"Mutual agreement indication.If the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.

• If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit."

Providing the seller is prepared to raise an unpaid item dispute (forward this link to them http://rebulk.ebay.co.uk/ws/eBayISAPI.dll?CreateDispute) then she will have her fees credited and she can re-list the coat accordingly.

I have done this (as a seller). Yes, I was peeved at the buyer deciding to back out, but far be it for me to start a slanging match and get into all sorts of bother, this is by far the easiest and most amicable way of resolving this.

Please reassure her that she will not lose out and her fees will be credited. Yes, she will have to re-list the coat again, but perhaps she will have learnt from it to include more info or pictures next time so buyer know exactly what they are bidding for...!

And, I think you have learnt your lesson also to wait for answers to your questions before bidding