Ebay seller wrongly described item

Chesnut1

Sorry Fay but I do not find this very funny. I have always been a good buyer, paid promptly, left feedback and on a couple of occasions when a seller has made a genuine mistake I have asked them what would they like me to do. i.e I bought a rug off a lady who advertised it as 7ft after I had paid she contacted me to say she was sorry it was infact 6ft6. It was a genuine mistake as it was at the stables she refunded me my money and we both left each other good feed back. A similiar thing happened again and the transaction was voided. Mistakes do happen and some sellers make mistakes but some of these posts seem to take the view I should have double checked. I already explained this and we are not talking £10 pounds here it is more like £200. This will either put me off using ebay or not give sellers the benefit of the doubt. I did not even refuse to pay the listing fees, all I asked was why was it described as a riding coat when it is not? So far she keeps saying I never described it as a riding coat when it is listed as one.

mum2one

the best bet is if you cant come to a mutual agreement with the seller, then wait for them to issue a no paying alert and go from there.

Im sure that ifyou put the item number on here peoplecan have a look and may be able to help you out more x

frivolous_fay

I'm not really laughing OP... but it's unfortunate that you, as a good buyer and diligent ebayer, sent a message to double check that the item was exactly right - and your O/H went off and bought it anyway.

Surely you can see that your OH was a bit hasty?

Chesnut1

frivolous_fay wrote: »

I'm not really laughing OP... but it's unfortunate that you, as a good buyer and diligent ebayer, sent a message to double check that the item was exactly right - and your O/H went off and bought it anyway.

Surely you can see that your OH was a bit hasty?

OH in his infinite wisdom knew it was the coat I had been looking (due to the model name) for so bought it, he did not know I had enquired as there was limited pictures and if this is the case I always like to double check.

durham_girl

Chesnut1 wrote: »

OH in his infinite wisdom knew it was the coat I had been looking (due to the model name) for so bought it, he did not know I had enquired as there was limited pictures and if this is the case I always like to double check.

If it was described as 'model xyz' which you know for a fact does have the vents and the reply for the coat she is selling doesn't have the vents, I think that you have a not as described case. (Hope that made sense!!)

If I were you, I wouldn't pay for it or pay for the listing fees. What's the worst that can happen? You get a neg for not paying, it's not the end of the world! Better that then lose your £200

soolin

Not knowing anything about riding coats i did a google search and yes virtually all have vents, but interestingly there are the odd ones that do not have vents..maybe they are cheaper brands or something?

Anyway, if something is missing from the description and the seller does not respond to a question then don't bid. The absence of any mention of vents is not 'proof' that there are or are not vents in the coat and just not mentioning something does not give a buyer an automatic reason for refusing to pay. Having said that though there is nothing the seller can do to force the OP to pay either, so the OP can politely refuse to pay and take the neg and NPB strike instead which may be preferable to losing money on an item they do not feel is suitable for purpose.

Suggesting that somehow having someone a little naive bid and win an item somehow excuses them from paying is not a good excuse. If naivety is a valid excuse on ebay then surely the seller can also be completely excused for any possible claim of misrepresentation as well? It does seem that the coat was possibly sold by someone with no real knowledge of what they were selling and bought by someone in the same position, unfortunate yes but it doesn't breach any ebay rules.

bluebell13

If there is a possibility that something could be a genuine riding coat without vents present then the seller could have described accurately. The question is really whether the coat is a genuine one of that particular brand. Is it possible to contact the company directly to see if they do make that particular coat without vents. If the answer is 'yes' then I would offer to pay the fees and put it down to experience. If the answer is 'no' then you have a genuine case for 'item not as described'.

And OP, if you post on a forum asking for responses, you should accept that you may not like/agree with some of them. People are taking the time to try and help you with this situation.

veryunsure

or, referring to the reply above, is it a fake item? Then eBay would be very intersted in following this up. They would strike off the seller.

soolin

I'm really unsure here what is actually being said...If the coat being sold was for instance (I'm making these names up BTW) 'Barbour riding coat model XYZ' and that model only comes with vents then yes the seller is selling a fake and should be reported. If however he seller was selling a generic riding coat for instance 'waxed 3/4 riding jacket' then no asumptions should be made.

It all hinges on whether the coat was being sold specifically as a branded coat with an accurate model number.

Jedster

veryunsure wrote: »

or, referring to the reply above, is it a fake item? Then eBay would be very intersted in following this up. They would strike off the seller.

Not if they are a power seller and make them lots of money

Then they may turn a blind eye