Coventry Building Society

2010

RG2015 said:

2010 said:

RG2015 said:

wiseonesomeofthetime said:

I have just managed to log in ok.

Had to reset all my details though as they seem to have got rid of the need of that grid card 

Yes, the grid card has gone, but now they call me and I need to enter a number into my phone every time I want to log in. Bring back the grid card. 

You`ll still need the grid card and your previous password if you ring them up.

Thank you for this. However, I don't understand how you would know which previous password to use.

The one you used online up `til now when they asked you to change it for their new login system.

colsten

RG2015 said:

wiseonesomeofthetime said:

I have just managed to log in ok.

Had to reset all my details though as they seem to have got rid of the need of that grid card 

Yes, the grid card has gone, but now they call me and I need to enter a number into my phone every time I want to log in. Bring back the grid card. 

They'll soon have an app, which hopefully will make the phone call redundant. But who knows what they'll dream up next.

RG2015

2010 said:t

RG2015 said:

2010 said:

RG2015 said:

wiseonesomeofthetime said:

I have just managed to log in ok.

Had to reset all my details though as they seem to have got rid of the need of that grid card 

Yes, the grid card has gone, but now they call me and I need to enter a number into my phone every time I want to log in. Bring back the grid card. 

You`ll still need the grid card and your previous password if you ring them up.

Thank you for this. However, I don't understand how you would know which previous password to use.

The one you used online up `til now when they asked you to change it for their new login system.

Do password managers remember previous passwords? I don’t use one but have a secure method for password storage which does not store old ones.

Let’s hope I don’t need to phone them.

kev2009

Thanks for this post, didn't know Coventry were changing the site login, not received any letter or online message.  
Kev

colsten

RG2015 said:

2010 said:t

RG2015 said:

2010 said:

RG2015 said:

wiseonesomeofthetime said:

I have just managed to log in ok.

Had to reset all my details though as they seem to have got rid of the need of that grid card 

Yes, the grid card has gone, but now they call me and I need to enter a number into my phone every time I want to log in. Bring back the grid card. 

You`ll still need the grid card and your previous password if you ring them up.

Thank you for this. However, I don't understand how you would know which previous password to use.

The one you used online up `til now when they asked you to change it for their new login system.

Do password managers remember previous passwords? I don’t use one but have a secure method for password storage which does not store old ones.

Let’s hope I don’t need to phone them.

I use Lastpass, and they don't remember previous passwords. I could record a previous password manually, but hadn't seen a need to do so. I had not been aware that Coventry require me to remember 2 passwords. Like you, I hope I won't ever have to call them.

MACKEM99

wmb194 said:

MACKEM99 said:

I do find it rather annoying to have to complete a from and send it back to them re a maturing bond or ring them, when I have online access.  I guess its meant to put me off and keep the money with them?

It gets even worse: the maturity form I received yesterday stated that if it doesn't receive a response in the next couple of weeks my maturing funds will be automatically reinvested in a three(!) year and and a few months bond paying a lousy 0.9%. I thought this dodgy practice had died out years ago. Imagine if you're someone who doesn't check their post very often...

That's same one I got - sent it forthwith!
"Imagine if you're someone who doesn't check their post very often..."
Or away for  while!

MACKEM99

colsten said:

RG2015 said:

wiseonesomeofthetime said:

I have just managed to log in ok.

Had to reset all my details though as they seem to have got rid of the need of that grid card 

Yes, the grid card has gone, but now they call me and I need to enter a number into my phone every time I want to log in. Bring back the grid card. 

They'll soon have an app, which hopefully will make the phone call redundant. But who knows what they'll dream up next.

What about those with phones that cannot use apps?

tel_

And what about those who lose their phone / break it?

Telephone banking passwords / memorable info will still be needed.

tel_

And what if you don't have another phone, e.g. landline to call them from, because you broke your mobile?

Problems galore  .

Uxb1

kev2009 said:

Thanks for this post, didn't know Coventry were changing the site login, not received any letter or online message.  
Kev

I know you are not going to like this from someone's who record keeping is second to none.. but I received a letter dated March 2020 stating that the login system was going to change and I need to log in now/soon to confirm my home and mobile numbers as once the changes were made I'd need one or other when I log in or use my account.