Hermes left a parcel with neighbor even though I didn’t request this

venomx

I’m away from home at the moment and expected Hermes to attempt delivery again tomorrow. However they took it upon themselves to leave it with a neighbor even though I didn’t request it in the app 

who is in the wrong here ?

Aylesbury_Duck

No one.

.

venomx

Aylesbury_Duck said:

No one.

.

If it goes missing then surely that would be the courier fault ?

Penguin_

Has it gone missing?

Aylesbury_Duck

venomx said:

Aylesbury_Duck said:

No one.

.

If it goes missing then surely that would be the courier fault ?

Do you have reason to believe it will go missing now the neighbour has it?

mattyprice4004

Did you explicitly tell them not to do this? 

venomx

mattyprice4004 said:

Did you explicitly tell them not to do this? 

In the app is an option to “ leave in safe place “ or “ leave with neighbor “
I didn’t tick either of them 

KatrinaWaves

venomx said:

mattyprice4004 said:

Did you explicitly tell them not to do this? 

In the app is an option to “ leave in safe place “ or “ leave with neighbor “
I didn’t tick either of them 

Do you have reason to distrust this neighbour? Why are you concerned it has gone missing before it has gone missing...

You cannot make a claim for something going wrong, until it does. Unless you are planning to pretend it has gone wrong....

visidigi

As other have said.

There's something really wrong with process when recipients have an app that allows them to make choices, consciously let a courier attempt a delivery because you expect them to come back the following day for the same 25-50p a delivery.
This is why all couriers are now moving to a one delivery attempt then redirect to retail, neighbour, safe place or depot. They can't offer the prices ecommerce expects and keep sending drivers to houses with packages....

Aylesbury_Duck

venomx said:

mattyprice4004 said:

Did you explicitly tell them not to do this? 

In the app is an option to “ leave in safe place “ or “ leave with neighbor “
I didn’t tick either of them 

That's not the same as telling them not to do either.

What's the real problem here?  Do you suspect your neighbour will steal the item?  Are you not on speaking terms with them?

venomx

Not at all. I do have mental health issues which makes me cautious and slightly paranoid