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Lloyds banking app - fingerprint login on Android

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Comments

  • Byzar
    Byzar Posts: 32 Forumite
    10 Posts Second Anniversary
    boatman said:
    The Halifax app fingerprint doesn't work on my Xiaomi, all other banking apps work fine, so it's definitely a Lloyds Halifax thing..
    It just annoys when they clearly know there is a problem yet they won't admit it, and try to get you to jump through hoops as if it's your fault!!
    The Halifax app as well doesn't work on my Xiaomi phone! I have contacted them via chat, I am waiting 2 weeks already for an answer! Every time when an agent hit the button an chat with me, ask the same silly question, I said every time, check my history above on chat! 
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Eighth Anniversary 100 Posts Name Dropper Photogenic
    edited 28 December 2020 at 4:36PM
    Byzar said:
    boatman said:
    The Halifax app fingerprint doesn't work on my Xiaomi, all other banking apps work fine, so it's definitely a Lloyds Halifax thing..
    It just annoys when they clearly know there is a problem yet they won't admit it, and try to get you to jump through hoops as if it's your fault!!
    The Halifax app as well doesn't work on my Xiaomi phone! I have contacted them via chat, I am waiting 2 weeks already for an answer! Every time when an agent hit the button an chat with me, ask the same silly question, I said every time, check my history above on chat! 
    This is interesting. I got a Xiaomi on Black Friday and only finished setting it up the other night. All is good apart from the fingerprint function not working with my Lloyds app. It works fine on all my other Android devices. So there's no fix then?

    The fingerprint agent appears to load and then error with my device, then I just get the password login.
  • Previn
    Previn Posts: 241 Forumite
    Part of the Furniture 100 Posts
    I have a Xiaomi mi 9t & have always had lloyds/Halifax fingerprint issue. I use the miui EU rom & the update from last week fixed it completely.  So not sure if it's been fixed at app or rom level but at least it's definitely possible...
  • SJshah
    SJshah Posts: 140 Forumite
    Tenth Anniversary 100 Posts Name Dropper Combo Breaker
    The issue is with the rom, it throws an incorrect fingerprint message to the app. The Halifax and Lloyds apps only allow one fingerprint and if there's an error it asks for the passcode/password. So a problem on both ends. All other banking apps or apps that require fingerprint login work fine.
    "Real knowledge is knowing the extent of one's ignorance."
  • NedS
    NedS Posts: 4,566 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    Update: It's now working for me on my Xiaomi Note 10 Lite with the new MIUI 12.1.1.0 update that came out last week. Not sure if this is what fixed it, but I can confirm both Halifax and Lloyds apps now both work with fingerprint login.
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