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iPad supplier refusing replacement money

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Comments

  • jon81uk
    jon81uk Posts: 3,898 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    JJ_Egan said:
    JJ_Egan said:

    Consumer Law take it to the seller and see what they say under your Consumer Rights .
    As above, this is why I’m posting here. 

    Again CR gives the vendor the Right to choose ,they can repair ,replace or refund .
    They have chosen in the first instance to repair as is their right .
    That is why i said take the Apple report to them and they may rule out a repair .

    PS your Apple link is not exact in its interpretation of Consumer law and its a bit misleading as well .
    That’s what I did though...I took it to Apple and ruled out repair. 
    It is up to the place you bought it from to decide if they want to repair or replace. Apple have nothing to do with it, except for proving it was a manufacturing defect that should be honoured as per the MSE link I posted above.
    Take it
  • Takmon
    Takmon Posts: 1,738 Forumite
    1,000 Posts Second Anniversary Name Dropper
    JJ_Egan said:
    JJ_Egan said:

    Consumer Law take it to the seller and see what they say under your Consumer Rights .
    As above, this is why I’m posting here. 

    Again CR gives the vendor the Right to choose ,they can repair ,replace or refund .
    They have chosen in the first instance to repair as is their right .
    That is why i said take the Apple report to them and they may rule out a repair .

    PS your Apple link is not exact in its interpretation of Consumer law and its a bit misleading as well .
    That’s what I did though...I took it to Apple and ruled out repair. 
    An iPad that is simply not charging can definitely be repaired it's just that apple choose to replace them with refurbished units rather than repair because it's easier/cheaper for them. But you didn't buy it from Apple so your consumer rights are against the seller like everyone has said and they want to repair it so you have to give them the chance to do that.
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