Cancellation fees

IvanOpinion

A bit outside my comfort zone, but I know that Mrs O's hairdresser makes up the mix she uses on her clients and once made it up it has to be used very quickly or it is dumped (so not reusable).

powerful_Rogue

Karazule said:

No it really did not fill me with confidence.  

I can imagine the hairdresser feels the same.

unholyangel

She would possibly (if a contract was formed) be able to charge her actual losses. So loss of profit. She shouldn't be making any charges for products which wouldn't have been (for example) as she saved those costs. 

But if she wants to allege there was a contract and it was made over the phone or internet (not face to face in her business premises) then she has certain obligations like providing confirmation via durable means that would include information such as the right to cancel, that the service cannot be provided within the cancellation period (14 days minimum) unless you expressly agree with the acknowledgement you'll lose the right to cancel once the service has been fully performed etc. 

Manxman_in_exile

But the OP didn't cancel the appointment - she simply didn't turn up because she'd forgotten!

I get my haircut for about £12 a go.  If I forgot an appointment I think I'd be so horrified at my own (apparently blatant) disrespect for my hairdresser that I'd happily pay her £50 to forget all about it and hide my own embarrassment.  I wouldn't have the bare-faced cheek to argue about it!

unholyangel

Manxman_in_exile said:

But the OP didn't cancel the appointment - she simply didn't turn up because she'd forgotten!

I get my haircut for about £12 a go.  If I forgot an appointment I think I'd be so horrified at my own (apparently blatant) disrespect for my hairdresser that I'd happily pay her £50 to forget all about it and hide my own embarrassment.  I wouldn't have the bare-faced cheek to argue about it!

If there wasn't a contract then OP isn't due to pay anything. 

If there was a contract then the retailer needed to give the OP that information - including that they have the right to cancel/cannot start the service within the cancellation period. If they didn't then OP has up to 1 year & 14 days to cancel from when the contract was entered into. 

I'm not saying OP was in the right not turning up. Just that the trader will be covered if they have complied with their legal obligations. 

photome

Karazule said:

No it really did not fill me with confidence.  

if I have got this right
you missed an appt because you forgot, the hairdresser wants to cover her missed profits for that appt but she doesnt fill you with confidence.
My guess is its probably the other way round

and yes I do think you should pay, you say £30 she says £50...settle on £40 ?

Aylesbury_Duck

Karazule said:

No it really did not fill me with confidence.  

In the circumstances, that is laughable.

pattycake

If I were the stylist, I would not accept another appointment from you.  In your shoes, I would be mortified that I had missed an appointment, full of apologies and paid the £50.  At the end of the day, the fault was all yours.