You still need to pay £40.11 for the electricity you've used

MalMonroe

Flatulentoldgoat said:

Robin9 said:

A copy of the bill please. 

This isn't a bill. This is a demand for payment. So the tenant MUST have received a bill at some point. It's not clear why this was sent to you when you were not the occupier of the property and the tenants must have been using npower for some time. What happened to the gas bill? Did they pay that in full? 

Just because you're the landlord doesn't mean that you are responsible for the tenants' energy use, surely? But why is the letter in your name? Obviously the bill wasn't. 

Why don't you use those telephone numbers at the right hand side and let them know they've made a mistake? Don't just pay it without making any attempt to find out what's going on first. My first question would be, where is the bill and who did you send it to? Maybe the ex-tenants have told npower it's your problem now, who knows? It needs sorting out though. Not paying immediately.

bradders1983

Have you actually read the thread?.

Flatulentoldgoat

I just spoke with Npower. AVRO screwed up and sent them the estimated readings, not the one I provided. TLDR Bill still needs paying but AVRO should credit (hopefully).......

MWT

Flatulentoldgoat said:

I just spoke with Npower. AVRO screwed up and sent them the estimated readings, not the one I provided. TLDR Bill still needs paying but AVRO should credit (hopefully).......

Do be  aware that when you switch the readings you send to your new supplier are passed to a 3rd party for 'verification'.

That third party will form a view on what the readings should be and those adjusted readings are then passed to both the losing and gaining provider for them to use as your closing and opening readings respectively.

So if NPower have received estimated readings that differ from the actual readings it doesn't mean that Avro 'screwed up', just that the 3rd party in the middle changed the readings.

As long as both sides use the same reading though you should be fine.

tim_p

How does it work with the third party? They must have access to, or records of, previous readings of all households?  If I switch, send in my meter reading to the new company then that company only has that one reading to work with but any verification company obviously needs more readings, 
am I missing something?

Gerry1

tim_p said:

How does it work with the third party?

Opening reading validation process

My opening reading is wrong

Talldave

tim_p said:

How does it work with the third party? 

Often badly. It's an energy industry body so of course it's not fit for purpose.  They keep stats on each meter's consumption but fail to appreciate that humans with totally different energy requirements move in and out of properties. So if your property's previous occupants had the heating set high 24/7, this organisation will insist that you can't possibly be using less and will "correct" readings upwards.

This organisation is so inept that (from a thread on here) it doesn’t even believe readings from smart meters!! Bar estate agents and letting agents I think you'd be hard pushed to find an industry as incompetent as this one.

Flatulentoldgoat

Still need help, just an update on this. It transpired that AVRO provided incorrect readings to Npower for June. This was despite me providing the correct readings so AVRO had them available. I have now explained this to AVRO but they're not interested saying it's nothing to do with them it's down to Npower. Npower say take it up with Avro and once we get the correct June readings we'll send a new statement. So I'm essentially a piggy in the middle with a hefty bill from Npower.

What can I do?

Gerry1

Are AVRO and nPower using different figures?  If so bang their heads together and insist they use the same figures.  It doesn't matter what they are as long as they are the same, any overcharging will be small and it's just as likely to be in your favour.  The third party meddling is daft but that's the way it is and you won't be able to change it.

If push comes comes to shove, send the same formal letter (headed COMPLAINT) requesting a deadlock letter to each company and get a free certificate of posting.

If no luck, go to the Ombudsman after eight weeks.

[Deleted User]

Have AVRO set you up on the right readings now then?