Two PCNs Received - looking for standard template to appeal to landowner

Deeonehere

Hi There, a family member has received two PCNs. They were received in the grounds of a leisure center that has recently started parking enforcement, whereby if you give them your Reg, you can park for free. The person has parked there many times prior to March to use their facilities, so was on auto pilot, and headed straight to the outdoor facilities. (Lots of people in the foyer - didn't want to hang around due to Covid)
The alledged infringements are a week apart, but both have been issued on the same day (one of them is outside of 14 days so does not have the sentence about the POFA 2012 on it).  Having contacted the leisure company by telephone - they said that they have been innundated today with calls about tickets  -  they have given an email address and advised to write to the manager, as he has the power to overturn. I have searched the forum but cannot find a standard template for writing to managers/landowners without admitting who was driving. (Just in case it is forwarded to the parking company)
Can anyone help please?

Le_Kirk

Just advise the family member to use their anger/dismay/disappointment at receiving a PCN when they were a genuine user of the leisure facility and, should the leisure facility wish to continue to attract paying members of the public, including themselves, their family and friends (at a time when MOST places are struggling to attract paying customers), they should have the PCN cancelled forthwith.

Redx

there are no standard templates, hence why you found none, but one of the sticky threads has successful complaints in it, see the crabman announcement thread near the top of the forum

there was a brilliant letter posted last week on here that produced the results they wanted , find that one and adapt it (by Koalacube)

it was about queing on a car park due to covid, brilliant complaint, I would plagiarise it

ps:- the royal WE usually works in complaints, avoiding the need to name any driver , its that simple !!

Umkomaas

I have searched the forum but cannot find a standard template for writing to managers/landowners without admitting who was driving. (Just in case it is forwarded to the parking company)

No template!  How about 'We visited the LC', that doesn't identify any driver. If the manager gives your personal details to the PPC by forwarding your email, there could well be a DPA/GDPR issue. 

Which PPC please, it is one of the essential pieces of information we need to give accurate, targeted advice. 

Scrapit

Why a template? Write what you want to say to the owner. Tell them why you should have the ticket cancelled.

Deeonehere

Thank you all...just super cautious about them getting the drivers details...having looked through the forum - that is the big 'not to do'.  

Redx

Scrapit said:

Why a template? Write what you want to say to the owner. Tell them why you should have the ticket cancelled.

agreed, that is why the Koalacube complaint was so good, because it was NOT a template

D_P_Dance

Nine times out of ten these tickets are scams, so consider complaining to your MP., it can cause the scammer extra costs, and in some cases, cancellation. 

Parliament is well aware of the MO of these private parking companies, many of whom are former clampers, and on 15th March 2019 a Bill was enacted to curb the excesses of these shysters. Codes of Practice are being drawn up, an independent appeals service will be set up later this year,

Just as the clampers were finally closed down, so hopefully will many of these companies, persistent offenders denied access to the DVLA database and unable to operate.

Hopefully life will become impossible for the worst of these scammers, but until this is done you should still complain to your MP, citing the new legislation.

http://www.legislation.gov.uk/ukpga/2019/8/contents/of these Private Parking Companies.

Coupon-mad

https://forums.moneysavingexpert.com/discussion/6173916/overstayed-sainsbury-s-euro-car-park-response-from-ceo-great-result
Just write it in your own style, like that person did.

Deeonehere

So an update - the leisure facility has said that they will raise the second ticket with CPM,  (hoping that thsi will be written off) but as the leisure facility was closed on the other day (turns out they played football in the car park), CPM will not even look at it.

The oldest ticket was sent 15 days after the 'offence' and according to their blurb, the notice is deemed to have been given on the second working day after sent, so they accept that this would have arrived on 17 days after the 'offence'. Can this be dealt with purely on the 'sent outside of timescale to hold Registered keeper liable?'  There are about five of them that received these all on the same day, so I am trying to get the info for all of them. The are tempted to pay, but based on the threads that say it only fuels the companies to go on. If they go done the route of out of time  - are they likely to end up going to court?

Redx

Of course any ticket that fails POFA means they cannot hold a keeper liable , but that won't stop them

Yes they regularly issue court claims in which case a judge can decide , if they go all the way

The PPC has 6 years to issue a court claim pack from the CCBC in Northampton