Overstayed Sainsbury’s Euro car park, response from CEO great result
Dear Mr Roberts
I am writing regarding a Parking charge notice received whilst parking at the Xxxx Store in Xxx on 11 July 2020. See attached this ‘notice’ was issued by Euro Car Parks on 17 July 2020.
My first mistake was assuming that an hour and a half to do a full months shopping for two families as We have been shielding together (and working from home) since 17 March would be enough. After driving in and finding a space, donning masks, sanitising, getting a trolley, queuing to get in , sanitising our trolley and social distancing within the store – when we finally got to the check out and paid the bill of £xxx (which we split 50/50 – this can be verified), returned to the car, packed the shopping all in, returned the trolley, sanitised again, removed our masks, had a drink of water and drove out etc – it clearly wasn’t enough time. At no time did we leave the site.
By the time we had done all of this we had overstayed – our arrival was 08.52 and we departed at 11.11 – a total time of 2 hours and 19 minutes. For this additional time taken I have been charged £70 or £40 if I accept liability and pay – which I do not, and will not do.
In these unprecedented and trying times I don’t think its unreasonable to extend the amount of time that is given to shop safely, I understand this and wait patiently in the queue and abide by all the social distancing rules, of course this means that the time given to parking at your sites should also be extended appropriately – and I hope that you will look into this.
I know you will say that Euro Car Parks are independent operators of your car park, but your name and reputation are why I visited your supermarket that day.
I have no intention of paying the ‘notice’, but as a goodwill gesture I would appreciate it if you could contact Euro car parks and request on my behalf that this ‘fine’ is quashed.
I would have also contacted your Store Manager at Xxx direct but no email address is available. I look forward to hearing from you.
Thought it might take a while, but pleasantly surprised to receive the following response after just a few days.
| Executive Office
Lets hope they follow through, but I know what to do now, so thanks, and for anyone who is wondering if it’s worth the trouble, it definitely is.