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Problem with online purchase of concert tickets

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Hello all,
This is my first post here so apologies if this is in the wrong section!

I purchased tickets to go and see Guns N' Roses at Tottenham Hotspur stadium on 30th May 2020 through SeeTickets - obviously this didn't go ahead due to covid. I was contacted by SeeTickets advising me, basically, that the concert wouldn't be going ahead on the date and to wait for an update. I immediately emailed them and requested a refund (I had tickets for several other concerts through ticketmaster and eventim, both of which refunded immediately) and this is where the problems began.

I have sent upwards of 30 emails now requesting a refund - i never once had an actual human reply, just an automated message telling me that they aren't offering refunds until the date has been rescheduled. However this appears to be against the terms and conditions which state that if the concert differs greatly from how it was advertised then this is grounds for a refund. I am changing career from September this year where I will be training as a teacher, and therefore it is extremely unlikely I will be able to attend any of the dates next year due to the nature of the job, as well as the workload.

There doesn't seem to be any kind of customer service phone number, or email address, which is manned by a human. I really need the money for this refunded as we are struggling financially due to covid. What should my next steps be to try and follow up on this? I'm at my wits end. Everyone else I know who was going, who bought through other agents, has been able to get a refund within about 48 hrs but I am getting absolutely nowhere with SeeTickets!

Cheers!
«1

Comments

  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    How did you pay (debit card, credit card, Paypal etc.), and how much (per ticket) ... >£100 or not?

    SeeTickets have lots of social media presence (Facebook, Twitter etc.) ... have you tried messaging that way?
  • Ubermode
    Ubermode Posts: 7 Forumite
    First Post
    DoaM said:
    How did you pay (debit card, credit card, Paypal etc.), and how much (per ticket) ... >£100 or not?

    SeeTickets have lots of social media presence (Facebook, Twitter etc.) ... have you tried messaging that way?
    Hi,

    I paid by debit card, at £101.20 per ticket, plus refund protection at £2.65 each. Plus the transcation fee of £6.50 for a total of £214.20.

    I have messaged several times on facebook and had no reply. I don't have twitter because I don't really understand it!
  • ToxicWomble
    ToxicWomble Posts: 882 Forumite
    500 Posts Name Dropper First Anniversary
    Have you honestly tried to google a contact number ?
    Took me all of 5 seconds
  • Ubermode
    Ubermode Posts: 7 Forumite
    First Post
    Have you honestly tried to google a contact number ?
    Took me all of 5 seconds
    yes, several times. i cannot find any uk contact number at all? please let me know if you have one
  • Ubermode
    Ubermode Posts: 7 Forumite
    First Post
    I should add I also used the website resolver.co.uk - they've sent 4 emails now (and "escalated" it after 2, and also no reply)
  • Spank
    Spank Posts: 1,751 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    Have you honestly tried to google a contact number ?
    Took me all of 5 seconds
    Was that a uk or us number?
  • ssparks2003
    ssparks2003 Posts: 809 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    When I googled it I got this

    See Tickets customer services – 0115 912 9000

  • Spank
    Spank Posts: 1,751 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    That's strange i get 323-908-0607 when i google that 
  • JamoLew
    JamoLew Posts: 1,800 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    edited 30 July 2020 at 7:53PM
     Numbers For See Tickets
    1. See Tickets Booking Line: 0871 220 0260.
    2. See Tickets Customer Service: 0115 896 3050.
    3. See Tickets Contact Number: 0115 912 9000.
    4. See Tickets West End Theatre Bookings: 0871 297 0777.
    5. See Tickets: 0844 248 2399.
  • sheramber
    sheramber Posts: 22,213 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Spank said:
    That's strange i get 323-908-0607 when i google that 
    That is a US number
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