DFS Sofa wrong size

Aylesbury_Duck

photome said:

DrewFamily said:

pinkshoes said:

10% tolerance on something so huge...??? They are completely and utterly taking the p*ss!!!

If the dimensions are stated on the website and it does not say a 10% tolerance then reject it under the Consumer Rights Act. They need to collect it at their expense as it is not as described.

Thanks. I completely agree, it seems an unacceptably huge tolerance.. The sizes on the website stated “approximate”

where did you get the size from if it states approximate

Does this change things?  I inferred that OP bought from a store after measuring the display model (or seeing its dimensions on a ticket).  In which case, as JReacher1 says, the approximate measurements on the website aren't really relevant but as they said "approximate", does that put the onus on the OP to have checked the actual size before purchasing in-store?

Silver_Shark

The onus is on the purchaser to check the sofa will fit in the room.

The_Rainmaker

Silver_Shark said:

The onus is on the purchaser to check the sofa will fit in the room.

The OP bought on the basis of size stated.  Not some fictionalised +/- 10% which is just absurd.

So how could the buyer check.  Idiotic statement.

Aylesbury_Duck

The_Rainmaker said:

Silver_Shark said:

The onus is on the purchaser to check the sofa will fit in the room.

The OP bought on the basis of size stated.  Not some fictionalised +/- 10% which is just absurd.

So how could the buyer check.  Idiotic statement.

But that's the crux of it.  If OP bought in store on the basis of approximate measurements on the website, I'm not convinced they have a strong case for a free return.

Manxman_in_exile

OP - if it's too big to fit in your lounge and you haven't returned it yet, where is it?  Is it just left in the hallway or something?  (As somebody else posted you need to look after it and anything that didn't fit in my lounge would completly block my hallway).

9cm is "only" three inches, and whilst that is a lot less than 10%, I wouldn't be particularly happy with taking delivery of it.  Having said that, when buying stuff like sofas etc I always double-check and triple-check the measurements.  And I always ask the sales assistant about sizing.  (And I might even confirm by email afterwards).  If I'd been told:  "Of course we endeavour to supply furniture in the exact sizes stated, but our T&Cs allow us a tolerance of up to 10%", I'd have walked away immediately.

If it was bought in store, the OP might have a problem unless he can show he asked the question and/or measured it.  (It's not clear to me if it was advertised at 279cm but wasn't, or whether only the one that was delivered was too long).

If it was bought on the net it's simply not as described, notwithstanding whether the T&Cs say a tolerance of 10% or not.  A tolerance of 10% or 11inches is ridiculous!  (Is it possible the DFS customer service person said up to 10cm?  That's still about 4 inches but better than eleven!)

Silver_Shark

The_Rainmaker said:

Silver_Shark said:

The onus is on the purchaser to check the sofa will fit in the room.

The OP bought on the basis of size stated.  Not some fictionalised +/- 10% which is just absurd.

So how could the buyer check.  Idiotic statement.

I don't agree.

The OP bought a sofa size stated approximately 270cm. It arrived and actually measures 279 cm just 9cm too large and will not fit in the room. The word approximately is a giveaway that the measurement may not be exact, not a wise purchase in the first place.

photome

The_Rainmaker said:

Silver_Shark said:

The onus is on the purchaser to check the sofa will fit in the room.

The OP bought on the basis of size stated.  Not some fictionalised +/- 10% which is just absurd.

So how could the buyer check.  Idiotic statement.

thats why I asked where the OP got the size from, if it was the website ,where it states approximate , then they have got what they ordered. if they measured in store and where not told it could be 10% bigger thats a different story

Grumpy_chap

Did the OP buy the sofa in one of the many sales that retailers like DFS tend to have, or did the OP pay full price?
It is just that, normally, when you get a sofa from DFS it is 25% off.  Maybe the OP paid full price, so gets a full-sized sofa, but the when in the show-room was mistakenly a 25% off sized sofa?

Ditzy_Mitzy

Just to put this into perspective, 270 cm is 9' - which in sofa terms is enormous; almost as wide as two double beds and is likely to be a four seater.  The sofa is allegedly 9 cm, or approximately 3 5/8" too big, thus does not fit into the gap the OP wishes it to fit into.  That means the gap intended to take the 9' sofa is, in all likelihood, slightly less than 9'3" wide.  
Discounting the manufacturing issue, then, I wonder if it's reasonable to expect a 9' sofa to fit properly into a gap of 9'1" to 9'2 1/2".  It just feels like the tolerance, the gap or the room, is too small for such a large piece of furniture regardless of whether it's 9', or 9'3 5/8" wide.  Perhaps a degree of caveat emptor applies?  Even if it did fit, at 9', it would almost be touching the walls and would make cleaning entirely impractical.  I'd have thought it would be more sensible to buy a modestly sized sofa, say 7' wide. 

photome

Ditzy_Mitzy said:

Just to put this into perspective, 270 cm is 9' - which in sofa terms is enormous; almost as wide as two double beds and is likely to be a four seater.  The sofa is allegedly 9 cm, or approximately 3 5/8" too big, thus does not fit into the gap the OP wishes it to fit into.  That means the gap intended to take the 9' sofa is, in all likelihood, slightly less than 9'3" wide.  
Discounting the manufacturing issue, then, I wonder if it's reasonable to expect a 9' sofa to fit properly into a gap of 9'1" to 9'2 1/2".  It just feels like the tolerance, the gap or the room, is too small for such a large piece of furniture regardless of whether it's 9', or 9'3 5/8" wide.  Perhaps a degree of caveat emptor applies?  Even if it did fit, at 9', it would almost be touching the walls and would make cleaning entirely impractical.  I'd have thought it would be more sensible to buy a modestly sized sofa, say 7' wide. 

I get what you are saying, I hadn’t really thought about the size . It is very big and only 3 inches bigger as you say, so shouldn’t really be much of an issue.

but I dont think you or I have any right to tell the OP it would be more sensible to buy a 7’ sofa

anyway doesnt look like the OP is returning