Homebase overstay by 12 minutes - £100 charge

Fruitcake

To clarify, always make the initial appeal to the PPC if a landowner cancellation is not forthcoming.
For IPC members, do not make an IAS appeal except under guidance from this forum.
For BPA members, always make a PoPLA appeal. 

Danay94

okay great, appreciate all the advice 
No call yesterday from the store manager, so will be heading to both stores today
If I am fobbed off I will enquire who is the managing agent and who owns the land.
is the following the template we are talking about? I will get this filled out and ready to go if the retailer route fails

Re PCN number: 

I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I require an explanation of the allegation and your evidence. You must include a close up actual photograph of the sign you contend was at the location on the material date as well as your images of the vehicle.

If the allegation concerns a PDT machine, the data supplied in response to this appeal must include the record of payments made - showing partial VRNs - and an explanation of the reason for the PCN, because your Notice does not explain it.

If the allegation involves an alleged overstay of minutes, your evidence must include the actual grace period agreed by the landowner.


THE NAME AND POSTAL ADDRESS OF THE KEEPER (OR THE HIRER/LESSEE) GOES HERE, OR IN THE RELEVANT BOX ON THEIR APPEALS PAGE.

THE DRIVER IS NOT IDENTIFIED. 

DON'T POST IT BY ROYAL MAIL UNLESS YOU HAVE NO OTHER OPTION ON THE PCN.

CERTAINLY NOT BY RECORDED DELIVERY - FORGET THAT! - ALWAYS USE THE ONLINEAPPEAL PAGE - OR EMAIL IF OFFERED AS AN OPTION ON THE NOTICE - BECAUSE THE APPEAL CANNOT GET LOST AND YOU CAN KEEP PROOF/ A SCREENSHOT. NO NEED TO USE YOUR REAL SIGNATURE IF YOU HAVE NO OTHER APPEAL OPTION BUT POSTAL...BUT OF COURSE YOU PUT YOUR NAME AND ADDRESS!

You can (carefully!) add a little to the template above, 'in order to resolve the dispute I attach copies of...':

- the driver's receipts/bank transactions (or Hospital Appointment/Hotel booking, etc.) that day as 'they' were a genuine customer/patient, etc.

Umkomaas

is the following the template we are talking about?

Is there any other?

D_P_Dance

"i was initially going to appeal, however reading into it like you guys say it seems that it will fall on deaf ears "

The only ears that matter are those belonging to a judge.  If they are daft enough to take this to courtnfamiliarise yourself with unreasonable behaviour (CPR27.14(2)(g), costs .

MistyZ

A parking charge due to queueing due to a global pandemic - nice!!  Blast your complaint at B&M forthwith (polite blasting).  I mean be very assertive.  It is an outrageous charge for sure and needs to be cancelled immediately.  Otherwise you will take it to the local press, won't you?

Do the same with Homebase, take no notice of their bleatings so far.  And, at the same time, search internet for an overall landowner to complain to if neither store owns the car park.  And if Homebase & B&M say it's not their land, demand that they tell you who the landowner or land management company is.  Make them realise that speed is of the essence, you don't want this absurd charge hanging round your neck a minute longer than is necessary.

Redx

The landowner complaint is always best , read this thread
https://forums.moneysavingexpert.com/discussion/6173916/overstayed-sainsbury-s-euro-car-park-response-from-ceo-great-result#latest

Danay94

Hi guys,
appreciate all the ongoing advice.
so, I didnt get any call from the homebase manager so I returned to the store but of course "The manager has actually just gone home" - but, the guy that I did speak with didn't seem to disagree with what I was saying and actually it seems as though they have had a few of these recently. He took a copy of the charge and my receipt and sent them off to the manager. I left my details with him and asked for a call to discuss if there was any disagreement over the issue.
I also spoke with the manager of B&M store who was actually quite against trying to resolve the issue at first, however I eventually managed to convince him to contact G24. I left a copy of the notice with him also and my contact details and asked him to do the same

I will give them both today to contact G24 and if I dont hear back i will be in touch with them tomorrow to see where we are.

in this scenario, is there a chance that G24 will still stand by the charge?

Thanks again  

MistyZ

Danay94 said:

in this scenario, is there a chance that G24 will still stand by the charge? 

Well yes.  If the landowner doesn't cancel it, then the situation remains ongoing.  

If the managers continue to fob you off, complain to the CEOs of both with all haste.  Has either manager confirmed that the car park belongs to one of these stores for sure?  If it doesn't then they are unlikely to be able to cancel the charge and you'll need to identify the landowner or land management company.

Redx

The whole point of your complaints is to make that change happen where the dog wags the tail and not the other way round

The situation will not change unless you make it happen , so you should be actively complaining , go to their CEO,s if necessary with emailed complaints and demanding action , find out which management company manages the retail park and complain , find out who owns the land and complain , complain to one and all

The G24 charge stands until their landowner boss or similar tells them to bin it , so I am surprised that you have asked the question !!

This is what happens if you don't obtain a cancellation and as you can see , after many , many replies it's the same answer

https://forums.moneysavingexpert.com/discussion/6122546/g24-parking-charge-notice-x2/p1

And this is about a successful complaint to the CEO

https://forums.moneysavingexpert.com/discussion/6173916/overstayed-sainsbury-s-euro-car-park-response-from-ceo-great-result#latest

Coupon-mad

in this scenario, is there a chance that G24 will still stand by the charge?

If the retailers ask for it to be cancelled, we find G24 do cancel.

If the retailers don't do what they said, then so what reallly?  No-one pays G24 and you'd win in court.