Never Billed By Eon

brewerdave

doddleward said:

MWT said:

TadleyBaggie said:

MWT said:
Do you recall how you knew the supplier was E.ON?

I found out that our supplier was Eon by speaking to the neighbours

Probably time to verify that:

You may have problems getting through at the moment, but some of the distribution companies have tools on their website to help discover your provider...

Do you know which region you are in?

This will also help you confirm that your address exists on the national database as if it never got changed from a plot number that might explain the lack of contact from anyone...

Thank you. We are in the London and South East, but I just checked on the UK Power Networks website and it says that ESP Utilities are our distributor. Unfortunately I can’t seem to get any more information from their website on whether or not our address is on the database.

Looks like you will have to phone them to check that EON really are your supplier. Still wondering if the builder going bust has meant that your house has never been registered with any supplier!!

Talldave

Just out of interest,  what are the present meter readings?  Are there any manufacturer dates on the meters that would confirm they were new when fitted in the house? If they started at zero, you can work out how big a problem you have. Unless you had meter readings on your house purchase documents you'll have to take the hit for whatever the builder used; it would be small anyway relative to your 7 years consumption!

dogshome

Hmmm -  The builder going bust could be the heart of the problem.

When a developer builds an estate, they choose the the energy supplier and as the meters are fitted, they are responsible for the bill,

(Daily Standing Charge and Energy they use).

Naturally enough, as soon each house is sold they inform the energy supplier so the buyer is then responsible, not the builder.

On an Estate nearing completion there will be a lot of this paperwork flowing, but with the builders going broke it's likely some of it was not completed, and Eon although billing the builders, would have been left empty handed and closed the file.because they only had a plot number and not a full address

This could complicate the problem:

The gas to the house has an MPRN number, which is allocated by the gas network suppliers as they fit the gas pipe to the house - THIS HAS NOTHING TO DO WITH METER which is fitted by the builders chosen supplier

Like wise the Electricity has an  MPAN number

These numbers are vital as no supplier will supply without these - Obviously the builders are of no help, and if Eon have just closed the file they won't know either, so if they are missing your only hope is the Network providers for the Gas & Elec

doddleward

For those of you asking, these were the readings we were given when we purchased the house:
Gas: 8255 Electricity: 7100 

Which don’t make much sense unless they were all after the decimal point (which I assume is correct).
I can’t actually get into my electricity metre at the moment, my key isn’t working so I need to borrow the neighbours at some point, but the gas is currently reading at 56.19682

Robin9

................but the gas is currently reading at 56.19682

5 numbers after the decimal point doesn't look right  -  usually max of 3

dogshome

I'm afraid that neither the readings you were given on moving in, nor the current Gas reading you have given, make sense

Please put up photos of the meters

doddleward

This is a picture of the metre, I thought there was a decimal point before the one? 

Carrot007

doddleward said:

This is a picture of the metre, I thought there was a decimal point before the one? 

No standard mwetric metyer. the red digits are the decimal (depicted by the not very uk comma). Other thing looks like a paint splash or something. Either way just read the 5 digits for read purposes. (and give preceeding 0 just to make sure).

Talldave

The comma is the decimal point. But where did your move in reading come from??

Gerry1

doddleward said:

This is a picture of the metre, I thought there was a decimal point before the one? 

No you just ignore the figures with red outline, those to the right of the comma on the meter.