Lost Deposit???

Tra77

Looking for a bit of a vent + any advice on behalf of my dad.

Last week he went to a small garage to look at a car (with my sisters partner). Everything seemed okay and he put down a deposit of £100 and arranged to collect/pay this Saturday just gone. Upon arrival they both noticed a gap of approx. 1cm around the bumper which had been filled with black sealant (they'd not noticed this on the first inspection - dad thinks because it was just starting to get dark). Anyway sisters partner got on the floor to have a look underneath and ended up covered in transmission oil. They then proceeded to the sales office to speak with the sales guy, where they explained the problem and in light of this told him they weren't happy taking the car in it's present condition (without them putting it right basically). Salesman then became aggressive & started shouting abuse and told them to f*#k off out at which point they both felt sufficiently intimidated and forced to leave.

Just wondering if there's anything he can do about his deposit (which he paid by maestro) and if he could take the matter further. . contact Trading Standards or similar?

maninthestreet

Threatening and abusive behaviour - report to the Police. But they won't be able to help you get your deposit back.

Brooke_Daver

maninthestreet wrote: »

Threatening and abusive behaviour - report to the Police.

For gods sake!

Why waste the police's time??

maninthestreet

Brooke_Daver wrote: »

For gods sake!

Why waste the police's time??

It's their job, isn't it?

Wig

Post it in the motoring forum aswell, there are a few dealers in there who may be able to help.

My advice would be to see if the SOGA covers deposits, I'd have thought the goods would still have to be satisfactory even at the deposit stage. Proving it will be a different matter, however the burden of proof in the small claims may not be that high.

Tra77

Wig - Thanks for your advice, but where do I find the monitoring forum?
Also, what's SOGA?

chipmunk

Tra77 wrote: »

Wig - Thanks for your advice, but where do I find the monitoring forum?
Also, what's SOGA?

MOTORING forum here and SOGA - Sale of Goods Act

Butlers1982

It's their job, isn't it?

what do you expect them to do, the OP wants their money back, i agree with Brooke Daver, waste of time doing it.

Blacksheep1979

sale of goods act on second hand goods is a lot less powerful. If you've been given a chance to inspect the car and accepted it and now you're upsaet about an obvious cosmetic defect I don't think you'll have much joy. If the car was supposedly mechanically excellent and the gearbox failed the next day you might have some comeback but not over a piece of trim you should have noticed.

looby75

Blacksheep1979 wrote: »

and now you're upsaet about an obvious cosmetic defect I don't think you'll have much joy. If the car was supposedly mechanically excellent and the gearbox failed the next day you might have some comeback but not over a piece of trim you should have noticed.

Tra77 wrote: »

Anyway sisters partner got on the floor to have a look underneath and ended up covered in transmission oil.

I'll admit I don't know a lot about cars but surely the fact that the person who inspected the car second time round ended up covered in transmission oil would indicate the faults were far from cosmetic.

Wig

Blacksheep1979 wrote: »

sale of goods act on second hand goods is a lot less powerful. If you've been given a chance to inspect the car and accepted it and now you're upsaet about an obvious cosmetic defect I don't think you'll have much joy. If the car was supposedly mechanically excellent and the gearbox failed the next day you might have some comeback but not over a piece of trim you should have noticed.

Sounds like the car had a serious oil leak, I don't understand what the black silicone on the bumper was all about.

As I said showing the court that there was a serious problem is probably going to be next to impossible because the car still belongs to the dealer.