Faulty Ryobi Brushless Drill

photome

oimi said:

So, does no one care that I followed the instructions from Ryobi and therefore never read anything else?

Did you though

The first time it happened, I contacted Ryobi and they told me that the warranty was covered by Amazon.

If I hadn't been misadvised I would have registered with Ryobi straight away.

You said both of the above , was your initial fault within the first 30 days ? which is when Ryobi require you to register. If it was after 30 days you were already to late to register so it wouldnt matter what they told you

reposting as you havent answered wether it was within 30 days that Ryobi informed you

TheJay

oimi said:
It's not possible to answer your question as it looks like Ryobi migrated from one website to another and I can see something mentioned about registering products, but no further information is available.

I did respond.

I have had four drills from them and I think the first two were registered on their website straight away.

It wasn't until I had a problem and they told me Amazon were responsible that I stopped following the warranty registration instructions.

I never read the manual for my drill, it's not hard to operate.

zoob

Ok
the way I see it is the dealer you bought the drill from deals with issues the first 2 years but the manufacture extends the guarantee period to 3 years dependent upon registering the product and they take responsibility that 3rd year and not the retailer
Common practice with lots off products 
Again terms on the guarantee probably state you must register to avail off the 3rd year 

TheJay

zoob said:

Ok
the way I see it is the dealer you bought the drill from deals with issues the first 2 years but the manufacture extends the guarantee period to 3 years dependent upon registering the product and they take responsibility that 3rd year and not the retailer
Common practice with lots off products 
Again terms on the guarantee probably state you must register to avail off the 3rd year 

That's the reality of the situation but I wasn't aware of this before based on what I had been told. 

If Ryobi had originally said Amazon are responsible for the first two years and then Ryobi take it back for the third year, this wouldn't be an issue.

shaun_from_Africa

oimi said:

I have had four drills from them and I think the first two were registered on their website straight away.

That's quite a few drills for normal household use.
Are they used for your business?

TheJay

No, we bought our house is 2013 and have been doing work to it ever since.

The first one was a brushed motor and the chuck became loose as used it for mixing paint, plaster and mortar. I use a special mixer now.

The second (Brushless) developed the same fault as the third this thread is about
 (fully charged battery drains overnight when left in the body, which it didn't before), which was replaced by the third.

The fourth was purchased at the same time as the first and is an impact driver, which still works flawlessly.

Spank

Every time I've had to register with a company to get a warranty (either a standard one on extended like yours) there has always been a card to fill in or instructions on how to do it online. Did you not see anything like that when you got the drill?

TheJay

Yes. Drill one and four (as described in the last post) that I bought together at the same time were registered as expected. I never registered this one as I was told Amazon dealt with it.

photome

oimi said:

Yes. Drill one and four (as described in the last post) that I bought together at the same time were registered as expected. I never registered this one as I was told Amazon dealt with it.

Sorry I am still confused. When did Ryobi tell you Amazon would deal with it?  When you had a problem, or when you bought it

TheJay

photome said:

oimi said:

Yes. Drill one and four (as described in the last post) that I bought together at the same time were registered as expected. I never registered this one as I was told Amazon dealt with it.

Sorry I am still confused. When did Ryobi tell you Amazon would deal with it?  When you had a problem, or when you bought it

When I had a problem.