Laptop was damaged either in transit or at Dell

Jumblebumble

Fosterdog said:

Jumblebumble said:

Fosterdog said:

ChDarcy said:

Spank said:

You claim in your OP that the machine is in pristine condition, but it's filthy in the eBay listing. If that's the state you sent it to Dell I'm not surprised that they may think you got liquid in it.

Filthy? It was streaky as I just wiped it with an a dettol wipe. (And no, that wouldn't insert liquid inside it - I do know what I'm doing)

If you mean the dust. Well, you can't really protect a laptop/keyboard from dust.

They must be doubting it, as I haven't heard from them since I sent them the pic (showing the service tag)

You say dust but to me that looks like crumbs and not like dust, I know what dusty machines look like and I know what machines that have had food eaten around them look like and yours is definitely the latter. If you wanted to call it pristine and attempted to wipe it down in an attempt to clean it why didn't you give it a blast with some compressed air, run a vacuum over it, and actually clean it properly stead of leaving smears all over it?

To me that doesn't look like a hardly used pristine computer, it is a well used, not great condition laptop with food crumbs all in the keyboard and trackpad.

Is any of this relevant since the laptop does not work at all now ?

It's completely relevant when OP is trying to claim that the laptop was in good condition when being sent for repair and has stated that no food or drink has ever been consumed near the laptop when the photographs taken by OP show differently. If they are openly and obviously lying when also posting their own "evidence" that goes against them then they are not trustworthy enough to believe their version of events on what caused the failure.

I was looking at this in the context of selling it on Ebay
If we are talking about trust and Dell then you have a point.

IvanOpinion

Fosterdog said:

mattyprice4004 said:

I understand that you believe the damage wasn't done in your possession - but you need to see it from Dell's side; I worked in the repairs team of a large retailer and we'd have customers absolutely swear blind the item had never been near water... then we'd open it and it stunk of wine / beer / Coke. 

I wish you the best of luck - all you can do is keep complaining and work your way up the ladder if you're dead-set it wasn't you. 

The worst one I opened up had had milk spilled on it, but they didn't bring it in right away, they put it away in a cupboard for weeks or months. The smell and furry growth was something else. Can't decide if it was worse that the one I opened to find maggots crawling around inside though.

Obviously in both situations they swore blind they hadn't done anything and it had to be a manufacturing fault.

I had that as well. It was either an old Sirius, Zenith Data Systems or IBM PC, one of the ones with all the electronics and keyboard in one oversize box that weighed about 15kg.  I had installed a lovely brand new computer system the week before when they phoned me to say it wouldn't turn on (they were a bit snarky with me on the phone complaining about unreliable equipment).

I was going past their office so I called in and did the usual cable and fuse checks, turned it on and right enough it was as dead as the brain of a Jeremy Kyle viewer.  So I lifted it and half a cup of coffee came streaming out all down the front of me - totally ruined suit, shirt and tie (I remember the days when even mere engineers looked like estate agents when visiting clients).

After initially trying to blame me (rolls eyes) a short investigation turned up that it was our clients wife who accidentally spilled the coffee into it as she cleaned the office.  She had even spent ages cleaning the keyboard with a wet cloth so that it wouldn't stain - and then she was too scared to tell her hubby.