EON help needed please

krissy_101

Hi I need help I’ve contacted Eon an the say they will get back to me but never do.

this has been going on since may. I was on a pre payment meter Until the 26th of February 2020..
when my bill was done I had used 247 units. Which works out to about £47. 

The bill they want me to pay is £322.21. I’ve phoned an emailed to try an sort this out but to no avail.
now I’m getting demands to pay my bill
please help many thanks Kriss 

Neil_Jones

What is your unit rate and standing charge?  Is this gas and electric or just electric?

It should be itemised on the bill exactly where this £322 has come from.  Sure that isn't from February?

Robin9

Neil_Jones said:

What is your unit rate and standing charge?  Is this gas and electric or just electric?

It should be itemised on the bill exactly where this £322 has come from.  Sure that isn't from February?

I think that's what we will find - lots of Estimated readings as well (Eon won't know you've not been at home)

krissy_101

Hi Neil, no it’s not estimated, this is just the electric and yes it’s Just from February. 

I can’t make head nor tale of the bill.

The reading they have got is right 
. It says I’ve used 247 units. I’m going to try to up load a copy of my bill to see if anyone can help, but not sure how to do it. 

I’m not very good on computers 

krissy_101

If it works this is my bill 

krissy_101

This is the next page 

Gerry1

The problems are simple.  You have a ridiculously expensive electricity tariff, and you haven't sent them monthly meter readings so it IS an estimated bill, just look at all the Es next to the readings.

Please read the meter on the wall right now and you'll be able to calculate what you owe, or give us the reading and we'll do it for you.

In the meantime you need to switch to the cheapest E.On tariff; once you've sorted it out then it will be time to find a better deal.

Petriix

Ok, that's a dog's dinner of a bill! They are including your previous usage and payments while it was prepayment so, in theory, those payments covered the usage up to the switch but, according to the bill, the charges up to 26 February total £541.36 + VAT vs credit of £451.64. It is unclear how or why your prepayments were not sufficient to cover your usage. This shows you were around £115 in debit on 26 February.

Since 26 February they are actually billing you for 493 kWh (247 for March and 246 for April) but the readings are shown as (E) which means they have used estimated readings. You need to be clear exactly what the correct reading should have been on 6 May. The actual charges for this period amount to £118.18 inc VAT. Did you provide a meter reading in May? What is your current meter reading?

There is clearly something very wrong with this bill because when you deduct the credits from the debits you get a total of £234.97 debit, which bares no relation to the demand for £322.21; unless there are other charges or adjustments detailed on another page. You also should not have been able to build a debit balance while on prepayment.

You need to raise a formal complaint about the discrepancies because they appear to have got it totally wrong.

Further to this, you are on an extortionate tariff and paying almost double what I am per unit. You should switch supplier ASAP and pay by monthly direct debit to reduce your costs.

Talldave

If you were on prepayment prior to 26 Feb, why are they billing you for electricity and standing charges going back to Apr 2019??

PS: You're being robbed. I  pay 11.5p per unit and 15p standing charge per day. 

[RANT] No offence to OP, but why does anyone pay such stupid prices for energy?  It's insane. [/RANT]

Gerry1

Your rates with E.On (inc VAT)

20.2104p per kWh

Standing Charge 27.04905p per day

My rates with Neon Reef (inc VAT)

12.11343p per kWh,

Standing Charge 13.2825p per day

krissy_101

Gerry1 said:

The problems are simple.  You have a ridiculously expensive electricity tariff, and you haven't sent them monthly meter readings so it IS an estimated bill, just look at all the Es next to the readings.

Please read the meter on the wall right now and you'll be able to calculate what you owe, or give us the reading and we'll do it for you.

In the meantime you need to switch to the cheapest E.On tariff; once you've sorted it out then it will be time to find a better deal.

Hi Gerry, thanks for your reply. 

I sent them my actual reading an my bill has gone even higher it’s Now gone up to £374.71 
the reading on the 10th of June was 04636
Thanks