Problem with customer
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Hi we have a very new small business, just me and my husband, making mud kitchens. we've only been doing this for 3 months. A customer ordered a kitchen which he wanted us to send by courier. This was made and picked up by the courier on time. The couriers lorry broke down so the kitchen arrived the day after the specified day. The customer is now demanding we refund him the full delivery charge. I've told him I have contacted the courier to find out their policy on this. Any advice would be gratefully received.