Currys smashed my tv and cut off the plug

helpme1989

eddddy said:

Just to be clear... it was Currys (not you) that arranged all the courier trips - is that right?

If so, then the situation is as follows:

• You say that Currys or their subcontractors (i.e. the courier company) damaged your television
• Currys say that they and their subcontractors did not damage your televsion

So, unless you can persuade Currys to change their mind, you have to make a court claim for damages against Currys. The basis of your claim would probably be for "Breach of Contract" - because they didn't perform their service with reasonable care and skill

You have to provide your evidence to the court that Currys damaged the television - i.e. your witness statement and photos.
Currys might provide evidence that they didn't damage the your television.

The court will decide who is most likely to be telling the truth, and award any damages accordingly.

Thats correct. Currys know how team transported the television.

Ectophile

helpme1989 said:

DoaM said:

LBC then MCOL ... that'll focus their thinking.

Thank you. Sorry for asking but whats LBC? 

You'd be better off Googling for LBA or Letter Before Action.  LBC is a radio station.

DoaM

It's more known these days as a Letter Before Claim .. it wasn't a mis-type or an error - it was deliberate.

Jumblebumble

helpme1989 said:

They have said the damage cannot have happened during transit of the tv to them and therefore implied it was me beforehand. This is their stance on both cases of damage. The initial screen and corner impact and now the plug being cut. This dispute me providing photographic evidence to the contrary.

Why not ask them  "How do you know ?" I always do this when people make guesses that are in their favour

patman99

Sounds like CurrysPCWorld trying to worm their way out of replacing something their KnowHow team managed to wreck.

We had a fault with a portable flat screen TV a few years back, so returned it to the store. It took them 5 weeks to even return it to Toshiba for repairs, then when it came back, the store managed to lose the remote control and tried to convince us that we had not given it to them.

They lost the argument and had to give us a new TV.

mattyprice4004

DoaM said:

It's more known these days as a Letter Before Claim .. it wasn't a mis-type or an error - it was deliberate.

I wouldn't be too sure - letter before action throws up nearly twice as many results on Google

InBodWeTrust

mattyprice4004 said:

DoaM said:

It's more known these days as a Letter Before Claim .. it wasn't a mis-type or an error - it was deliberate.

I wouldn't be too sure - letter before action throws up nearly twice as many results on Google

You've replied to a 3-month-old post.
Both terms are valid ... but Letter Before Claim tends to be more-used these days.