Leaving Three for...Three - Advice please 1 July at 9:23PM in Mobiles 15 replies 497 views

PennyPincher69

Hi all. 1st post so play nice!

I am on Three 12month SIM only, 8gb/unlimited calls/[email protected]£10.27/monthly. I want to downgrade as I barely use 1-2gb, and no more than 3-400 minutes max. GO Roam is useful as I do travel, but it's not the end of the world without it.

I've seen good cheaper deals on cashback sites, also with Three so can I jump ship on my current plan now-ish and take up the other deal and cancel current plan? What's the best way to do this? Also, what about porting current number - How would that work? I'm not worried if I have to have a new number but easier to keep existing number.

Direct debit is taken from my account on 1st-2nd of the month, and billing period is currently "up to 12 june 2020", so cycle is 13/6 to 12/7.

Been with Three for 8yrs as happy with signal at home and where I need to travel to. Aweful CS but barely speak to them.

Appreciate your help with this. Thanks in advance!

Neil_Jones

PennyPincher69 said:

Hi all. 1st post so play nice!

I am on Three 12month SIM only, 8gb/unlimited calls/[email protected]£10.27/monthly. I want to downgrade as I barely use 1-2gb, and no more than 3-400 minutes max. GO Roam is useful as I do travel, but it's not the end of the world without it.

I've seen good cheaper deals on cashback sites, also with Three so can I jump ship on my current plan now-ish and take up the other deal and cancel current plan? What's the best way to do this? Also, what about porting current number - How would that work? I'm not worried if I have to have a new number but easier to keep existing number.

Direct debit is taken from my account on 1st-2nd of the month, and billing period is currently "up to 12 june 2020", so cycle is 13/6 to 12/7.

Been with Three for 8yrs as happy with signal at home and where I need to travel to. Aweful CS but barely speak to them.

Appreciate your help with this. Thanks in advance!

This may be a new customer deal only, you won't be classed as a "new" customer until you've been away most likely for 12 months, particularly if you want to keep your current number.  Easiest solution is look around and find a similar, ideally cheaper  (but genuine) deal from somebody else and then play Three off against that deal while your ultimate aim is to get the deal you've spotted already.

flashg67

If three cust service is open, try asking them for the same deal - I've found in the past they would, or near as makes no difference. If you get a new Three contract, you'll lose your number unless you get a PAC code from them, use it to transfer to another provider (on PAYG, with minimum top up) then get a new PAC from that  provider to give back to three) - easy to do and doesn't take long, but may as well ask them first to save the faff!

tafelmoneysaver

You should give them a ring and see what they can offer. Quote a deal with another operator and see if that helps. Every time i have needed to renew, I was ready to switch but Three managed to apply a special loyalty discount to keep for as a customer :-)

frederick1950

As above , ring / live chat them to see if you can get a better deal but if not.......ask them to convert your existing contract to pay as you go , this will take 30 days . Take out whatever new 3 contract you fancy and once the original contract has switched to pay as you go ask them to swop the number over to your new contract.
They is a form online to swop the number but I dont know if I can provide the link .
They dont widely advertise this but I have now done this three times including once in the last few weeks and it is quite straight forward.

frederick1950

Sorry cant post a link but this is the URL..
www.three.co.uk/support/Pay_As_You_Go/moving_to_a_contract

PennyPincher69

Thanks for all the responses. Food for thought!

phillw

It's unlikely they'll give cash back, or match the effective monthly price but if you talk nicely for long enough and the moon is in the correct phase then you can sometimes get a bill credit.
Do your homework and find the absolute cheapest deal elsewhere that would give you what you want and ask for it. If the automated system gives you the option "if you're thinking of leaving" then select it. You need to convince them that you are thinking of leaving, even if you have no intention of doing so.

PennyPincher69

Just thought I'd report back after a live chat with Three. As per your recommendations  I did a live chat, gave them details of a deal I found  and asked nicely if they could get near it.
As a reminder, I'm on 12 month sim only 8gb £10;(£10.27 rpi).
They offered 4gb for £9 or 1gb for £6! And that's pretty much where they stayed.  
As others have said, they usually do end up offering a decent deal to keep me but today I just don't think "their heart was it in". I said I would have a think about it...
Just wanted to report back to you all, after your advice👍🙂
Cheers.

PennyPincher69

Forgot to ask....If i moved from Three to another provider, but found the coverage to be inadequate, can i cancel? But, saying that, I would be a bit "stuck" wouldn't I, having dumped previous provider, they;'re unlikely to have me back?

Just thinking of signal coverage - just because the website map shows coverage in a given area, doesn't mean it's a good signal in the real world!

Cheers.

J_B

PennyPincher69 said:

Forgot to ask....If i moved from Three to another provider, but found the coverage to be inadequate, can i cancel?

If you got a simple PAYG sim, then if the signal is rubbish, you won't have to stay long and can move on.