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Scottish Power

13»

Comments

  • matelodave
    matelodave Posts: 9,206 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    TBH It really is quite difficult to establish what the real problem is amongst the ranting.Perhaps others have a clearer idea

    As far as I can understand it (correct me if I'm wrong) - you must have somehow signed up with SP and presumably agreed the tariff and dd but then heard nothing more - did they take the DD from your bank account and did they ask you for an initial meter reading either over the phone or via e-mail. It seems to be a classic case of just using energy, not sending in readings, not checking bills or DD's and then getting upset and annoyed when a big bill finally comes in.

    What actually was your complaint that you escalated to the Ombudsman and seem to have rejected. Is the latest rant to do with the original complaint or a new one as I'm guessing that as you rejected the initial complaint no one is interested any more.

    A time line of what has been going regarding communications, meter readings and bills/DD would possibly help us determine what your problem is but please make it clear and concise without the emotion/stress etc 
    Never under estimate the power of stupid people in large numbers
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