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Utilities Warehouse mis-selling Bill Protector insurance to pensioners?

My mother in law (age 82) has been paying ‘Bill Protector’ insurance at £2 per month for 10+ years in her Utilities Warehouse package. I believe this is irrelevant for her having been retired the whole of that time (it provides for bill payment in the event you are made redundant). I think it is shocking that UW has allowed this to continue. They know her D.O.B. I’m considering a complaint and wondered if anyone has claimed successfully? How many customers are being ripped off with this charge?

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