Harveys

Dougie1308

Good afternoon all, we have a similar problem to the post on here in that we paid a deposit to Harveys of £328 on the 10th Feb this year with a delivery in June, this has not happened, due to the virus. Obviously since then Harveys have gone into administration, have been in touch with them 10 days ago with an auto reply saying they would contact us within the 10 days, that did not happen either, so emailed again to say i wanted to cancel the order, and the reply was we need to contact Bensons for beds, got a reply from Harveys to say someone will be intouch within 10 days, so phoned them up and after waiting on the phone for 30 mins the lady said our order will be received this week and someone will be in touch within 5 days, re delivery ! So then phoned the shop and spoke to a nice guy who sold us the sofa, and has now lost his job, he informed us that the sofa is down for delivery this month but it would not happen ! So any ideas where we could go from here, we want to go elsewhere but dont want to end up with 2 sofas, am i entitled to cancel, and if i get a call to say when delivery is happening and they want the balance can i refuse it, and would Santander reimburse me if Harveys/Bensons wont  to my debit card.
Thanks very much for any advice
regards
Doug

waynedance

I am in the same boat ordered in Feb, went to shop yesterday and was told due anytime now.
Where would you stand now with warranty?

I really am thinking of cancelling the order, paid £180 on credit card deposit and the rest is 0% finance. 

Ps do not even know who the finance company is, any ideas?

KeithP

waynedance said:

I am in the same boat ordered in Feb, went to shop yesterday and was told due anytime now.
Where would you stand now with warranty?

I really am thinking of cancelling the order, paid £180 on credit card deposit and the rest is 0% finance. 

Ps do not even know who the finance company is, any ideas?

Your credit card provider will be able to start a claim under Section 75 of the Consumer Credit Act.
With a S75 claim you have exactly the same rights against your credit card co as you have against the the seller.

That does not necessarily mean that you are entitled to cancel the order.

SamMoore1988

I purchased a large corner sofa with media tray Brooklyn electric recliner from Haverys in Barnsley on the 30th November 2019 and had this delivered on 29th January 2020. We are now having problems with one of our recliner mechanism sticking and not working at all please can you advise moving forward with this as it is only 8 months old. I have paid for extra care and protection on this item but then have referred me back due to being under 12 month old. I’m paying out money and cannot use the recliner or chargering port.With them now been in administration I’m being passed about. 

Aylesbury_Duck

SamMoore1988 said:

I purchased a large corner sofa with media tray Brooklyn electric recliner from Haverys in Barnsley on the 30th November 2019 and had this delivered on 29th January 2020. We are now having problems with one of our recliner mechanism sticking and not working at all please can you advise moving forward with this as it is only 8 months old. I have paid for extra care and protection on this item but then have referred me back due to being under 12 month old. I’m paying out money and cannot use the recliner or chargering port.With them now been in administration I’m being passed about. 

You need to go back to Harveys and raise the matter.  They will probably tell you (correctly) that you need to get the sofa inspected.  If that shows an inherent fault (rather than a fault through misuse or abuse) then they have to address it with a repair, a replacement or a partial refund.

It sounds as if your extra policy kicks in after 12 months - check the paperwork to see if that's the case.  What I've described above is exercising your consumer rights.  That's separate to any warranty or insurance product you have.

SamMoore1988

Aylesbury_Duck said:

SamMoore1988 said:

I purchased a large corner sofa with media tray Brooklyn electric recliner from Haverys in Barnsley on the 30th November 2019 and had this delivered on 29th January 2020. We are now having problems with one of our recliner mechanism sticking and not working at all please can you advise moving forward with this as it is only 8 months old. I have paid for extra care and protection on this item but then have referred me back due to being under 12 month old. I’m paying out money and cannot use the recliner or chargering port.With them now been in administration I’m being passed about. 

You need to go back to Harveys and raise the matter.  They will probably tell you (correctly) that you need to get the sofa inspected.  If that shows an inherent fault (rather than a fault through misuse or abuse) then they have to address it with a repair, a replacement or a partial refund.

It sounds as if your extra policy kicks in after 12 months - check the paperwork to see if that's the case.  What I've described above is exercising your consumer rights.  That's separate to any warranty or insurance product you have.

I have gone back to Harvey’s and they cannot help due to administration so passed me
on to pwc blue group who I have had to email but can take up to a month to send me a form to try make a claim but no guarantee.  Harvey’s not covering warranty anymore 😳

Aylesbury_Duck

SamMoore1988 said:

Aylesbury_Duck said:

SamMoore1988 said:

I purchased a large corner sofa with media tray Brooklyn electric recliner from Haverys in Barnsley on the 30th November 2019 and had this delivered on 29th January 2020. We are now having problems with one of our recliner mechanism sticking and not working at all please can you advise moving forward with this as it is only 8 months old. I have paid for extra care and protection on this item but then have referred me back due to being under 12 month old. I’m paying out money and cannot use the recliner or chargering port.With them now been in administration I’m being passed about. 

You need to go back to Harveys and raise the matter.  They will probably tell you (correctly) that you need to get the sofa inspected.  If that shows an inherent fault (rather than a fault through misuse or abuse) then they have to address it with a repair, a replacement or a partial refund.

It sounds as if your extra policy kicks in after 12 months - check the paperwork to see if that's the case.  What I've described above is exercising your consumer rights.  That's separate to any warranty or insurance product you have.

I have gone back to Harvey’s and they cannot help due to administration so passed me
on to pwc blue group who I have had to email but can take up to a month to send me a form to try make a claim but no guarantee.  Harvey’s not covering warranty anymore 😳

You claim through your consumer rights, it doesn't matter what warranty they're not covering.

Contact PWC (who I believe are the administrators) and exercise your consumer rights, but they will almost certainly ask you to commission an independent inspection to do so.

KeithP

@SamMoore1988, have a look at this post made by @wealdroam yesterday.

smitchy73

Yep, as Keith above says, if you used credit card or finance, joint liability lies with the finance company, who may assist with paying for an inspection and repair if necessary.