We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Having trouble unlocking mobile to change network
Options
ginger_chocolate
Posts: 305 Forumite
in Mobiles
Hi everyone
I'm just wondering if anyone else has run into this problem or has any ideas about what to do about it. I've been with EE for three years. I originally took out a two year contract with them when I bought a new LG handset in their shop in June 2017. In June 2018 I took out a new Sim only year long contract with them online. That has recnetly come to an end and I decided I wnated to change to Three as they offer a better deal for what I want. I applied for a Sim only contract, was accepted and the Sim card arrived today. I called EE to ask them to unlock my phone so I can change network. They asked me for the "IMEI" number, and instructed me how to find this out from the settings menu. I gave them the IMEI, but they are telling me that that IMEI isn't associated with my account with them. They also told me there is no LG phone associated with my account at all. So they aren't able to help me. They couldn't make any other suggestions as to what I could do to get my phone unlocked. So now i have a new Sim only contract that I can't use. Any ideas? I've never switched networks before and I assumed it would be simple!
Thanks for any suggestions!
I'm just wondering if anyone else has run into this problem or has any ideas about what to do about it. I've been with EE for three years. I originally took out a two year contract with them when I bought a new LG handset in their shop in June 2017. In June 2018 I took out a new Sim only year long contract with them online. That has recnetly come to an end and I decided I wnated to change to Three as they offer a better deal for what I want. I applied for a Sim only contract, was accepted and the Sim card arrived today. I called EE to ask them to unlock my phone so I can change network. They asked me for the "IMEI" number, and instructed me how to find this out from the settings menu. I gave them the IMEI, but they are telling me that that IMEI isn't associated with my account with them. They also told me there is no LG phone associated with my account at all. So they aren't able to help me. They couldn't make any other suggestions as to what I could do to get my phone unlocked. So now i have a new Sim only contract that I can't use. Any ideas? I've never switched networks before and I assumed it would be simple!
Thanks for any suggestions!
0
Comments
-
This maybe a stupid question (sorry), but you have used the LG with the EE sim? That's how the phone is associated with the account. Every time you use the phone the network logs the imei against the sim being used.
If you have, you need to get back to them and get them to get the back office team to look into your account for you.
Or, get an unlock code from Ebay... But EE really should sort it for you. . .
1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.7K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.7K Work, Benefits & Business
- 598.5K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards