EE overcharging since 2018 - no end of contract notification

raz_uk

Hi everyone!

Hope you're all well and keeping safe.

I was going through my Dad's bills today to find that he's been paying £51 every month since mid-2018 on his EE contract!!! I asked him why this was and he said he didn't know - we rang up EE today and they said his contract ended back then and they continued to overcharge, stating they could not refund us, my Dad wasn't even informed of his contract coming to and end, they've just constantly drained him through his direct debit. They said this month onwards they will charge him the correct amount which is £16 a month. But we've essentially paid over £700 unnecessarily and they didn't even have the cheek to tell Dad his contract had ended in 2018 (not via email, phone, letter - nothing!).

Is there any recourse or anything we can do to get our money back?

Thanks so much all

Jon_01

Contracts don't end, they reach the end of there minimum term and become 30 days rolling contracts. It's completely up to the customer to let them run on, on that basis or contact the network and do something.
You could ask the network very nicely for a goodwill gesture in refunding a few months of payment, but they are not obliged to.

Neil_Jones

raz_uk said:

Hi everyone!

Hope you're all well and keeping safe.

I was going through my Dad's bills today to find that he's been paying £51 every month since mid-2018 on his EE contract!!! I asked him why this was and he said he didn't know - we rang up EE today and they said his contract ended back then and they continued to overcharge, stating they could not refund us, my Dad wasn't even informed of his contract coming to and end, they've just constantly drained him through his direct debit. They said this month onwards they will charge him the correct amount which is £16 a month. But we've essentially paid over £700 unnecessarily and they didn't even have the cheek to tell Dad his contract had ended in 2018 (not via email, phone, letter - nothing!).

Is there any recourse or anything we can do to get our money back?

Thanks so much all

This sounds like it may have been a price retention discount, this is quite common.  When these run out and the price goes back up, its not EE's responsibility to tell you that that discount is ending.  You or your old man should really have noticed in 2018, not 2020.  Contracts don't "end" in the way that you get cut off, all it basically means is a minimum term and you carry on at the end of it.

What's he getting for £51/£16 anyway?

raz_uk

Thanks all, not sure why I thought that providers should be obliged to inform a customer when their minimum term was about to end...hey ho! We'll try the goodwill gesture route and see what happens. The old man is exactly that...old lol. Don't think he was savvy enough to check online etc. He can barely text a reply to an SMS.

Thanks once again for the advice.

J_B

Neil_Jones said:

What's he getting for £51/£16 anyway?

You didn't answer this bit ... and this is the MSE forum

molerat

J_B said:

Neil_Jones said:

What's he getting for £51/£16 anyway?

You didn't answer this bit ... and this is the MSE forum

Likely the 1GB / Unl / Unl   standard rip off contract

chistery

OFCOM have only enforced end of contract notifications this year.  If it was a handset plan EE should have recently added a 10% discount. If it was SIM only, you get nowt.
https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/end-of-contract-notification-and-out-of-contract-discount

sdduk

raz_uk said:

Thanks all, not sure why I thought that providers should be obliged to inform a customer when their minimum term was about to end...hey ho! We'll try the goodwill gesture route and see what happens. The old man is exactly that...old lol. Don't think he was savvy enough to check online etc. He can barely text a reply to an SMS.

Thanks once again for the advice.

Sorry but may be he shouldn't have a phone if he is that bad with one....I mean from now on....