EE overcharging since 2018 - no end of contract notification
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Hope you're all well and keeping safe.
I was going through my Dad's bills today to find that he's been paying £51 every month since mid-2018 on his EE contract!!! I asked him why this was and he said he didn't know - we rang up EE today and they said his contract ended back then and they continued to overcharge, stating they could not refund us, my Dad wasn't even informed of his contract coming to and end, they've just constantly drained him through his direct debit. They said this month onwards they will charge him the correct amount which is £16 a month. But we've essentially paid over £700 unnecessarily and they didn't even have the cheek to tell Dad his contract had ended in 2018 (not via email, phone, letter - nothing!).
Is there any recourse or anything we can do to get our money back?
Thanks so much all