HELP!! Email hacked, then eBay hacked and Rolex bought in my name - now Paypal say they can't help?

BristolBoy33

soolin said:

BristolBoy33 said:t

Soolin:

My address on Paypal wasn't changed - it's still my home address - I confirmed this yesterday:

Hello soolin and throwaway3000,
I referred the case to Action Fraud, then a few hours later rang the Police about it and they referred me to Action Fraud!!  I've also heard that AF are useless.
The delivery address currently showing Paypal is my home address.

jjjames1985:
You're probably right about the signature.  I suppose the weird 'scratchings' in the signature field on the RM Tracking could just be the postman putting his mark on it to satisfy their internal systems?  I think I'm going to be relying on the fact that tracking shows it was delivered to a completely different area, 150 miles away from my home address.

Your address might be ‘currently’ showing as your address but have you definitely checked the transaction details of the watch to make sure a different address wasn’t used? I have several addresses in PayPal and eBay, my default address is my current home but I also have enabled my sons addresses and still have my late mpther’s address there as well and I can do more at checkout if I choose.

if the transaction shows your current address and item delivery shows a delivery office elsewhere then you will win an INR but will need to be proactive and insist PayPal review your proof that address and tracking don’t match. 

Hi soolin,  the Paypal transaction shows the item going to my home address, and the only address I can find in my Paypal Settings is my home address.

Paypal have just come back to me and said: "If the 3rd party access was done on eBay you will need the eBay account takeover team to investigate the compromised activity on their end and they will need to issue a refund if their accounts were compromised. I advise calling eBay and asking for their account takeover team".  Paypal have always known that the 3rd party access was on eBay, not on Paypal, but only now have they decided to say this. It strikes me that they are trying to shift liabilty over to eBay - but am I right in thinking that I am entitled to insist that Paypal deal with this?  I hope so, because I have already gone back to them to ask that they retain ownership of my case - and I have asked whether I would be better off changing this to an INR case (with the absolute proviso that it was NOT me that ordered the item in the first place). If I can keep this with Paypal (always assuming that eBay would not be an easier 'target' for me!!) then I would prefer to do so  -  contacting the right 'team' at eBay would probably be a nightmare.

BristolBoy33

MsRightAboutEverything said:

Hi BristolBoy, I've read through the thread but forgive me if I've missed anything:
Have you contacted the seller? Even if the scammer has managed to remove sale details from your ebay history, seller will almost certainly have left feedback. Sounds like the type of delivery included insurance and postal service may be willing to give seller the address that it went to since, from the seller's point of view, the item has not reached the address (yours) intended.
Also, you've checked your computer's security but have you ever logged into ebay using your mobile? 
Keep the pressure on the police to investigate and consider going to the media with this. You are not the only buyer who to put their trust in ebay and paypal. I would imagine that very few haven't got their ebay and paypal accounts linked and the publicity could shame the the companies into action. Be careful with the facts if you do this. 
Also, this may sound odd but, do you have a nectar card? If you have, is it linked to your ebay account and have any changes been made to that, eg. new card ordered, address changed? 
Wishing you the best of luck with this and don't give up! 

Hi MsRightAboutEverything,  there's a lot to think about here.  I'm trying to avoid contacting the seller, just in case she's involved in the scam in some way.  In fact she has already emailed me, asking what's going on - so I assume Paypal have taken some action on the payment to her - but I haven't replied to her yet.

I may have used my mobile to access eBay - I'll have a look at it.

I may chase the Police and Action Fraud at some point, but I think (hope!!) I stand a better chance dealing directly with Paypal, eBay, and my credit card company (Nat West)(in that order).

Nectar hadn't occurred to me.  It is linked to my eBay, so I'll check for changes.  Thanks very much. 

theonlywayisup

I am on my phone so apologies for not seeing everything.

Have you found the transaction on ebay?  If it is hiddenft/archived you can click your feedback number and go to the bottom of the page to leave feedback.  Anyone you haven't left feedback for will be there.  If you have left feedback you will also be able to see it.  Either way, the sale will be there as feedback left/not.  Click into the item and you can see 'view order details'.  Check the  address on the order. 

Alternatively the address on your actual transaction on Paypal (not your file) will show the postage address the buyer requested the item be sent to.  Is that yours?

BristolBoy33

theonlywayisup said:

I am on my phone so apologies for not seeing everything.

Have you found the transaction on ebay?  If it is hiddenft/archived you can click your feedback number and go to the bottom of the page to leave feedback.  Anyone you haven't left feedback for will be there.  If you have left feedback you will also be able to see it.  Either way, the sale will be there as feedback left/not.  Click into the item and you can see 'view order details'.  Check the  address on the order. 

Alternatively the address on your actual transaction on Paypal (not your file) will show the postage address the buyer requested the item be sent to.  Is that yours?

The transaction must be hidden.  But I used the feedback trick and there it was.  The address on the order is my home address.

Likewise, the address on the actual Paypal transaction is my home address.  So with both addresses being my home address, and with RM tracking showing the item delivered to a completely different address, I think I have a good case for an Item Not Received claim.  I'm currently waiting to hear back from Paypal on how they want to play this - either cave in now and pay me my money back, otherwise I'll change it to an INR claim which I ought to win.  Thanks very much for your advice.

Syman

excuse my ignorance if i have this wrong.
regardless of the address on you PP account, It seems to me that the possibility is that the seller is in on the scam. and sent the parcel to the N london address. I always get a receipt from the PO when i send something. Do they have proof of posting with your home postcode on it? 

BristolBoy33

Syman said:

excuse my ignorance if i have this wrong.
regardless of the address on you PP account, It seems to me that the possibility is that the seller is in on the scam. and sent the parcel to the N london address. I always get a receipt from the PO when i send something. Do they have proof of posting with your home postcode on it? 

I wondered the same thing.  The seller emailed me the same day I queried the payment with Paypal, to ask me if there was anything wrong.  I'm guessing Paypal may have tried to recover the payment from the seller, whilst my dispute is investigated?  But I'm not sure how the seller would get my email address (unless, of course, they were in on the scam which started with my email account being hacked).  I haven't replied to the seller yet, in case they are part of the scam.  If they do have proof of posting with my home postcode on it, then I feel it has to be Paypal who ask them for it - or do you think I'm wrong?

steviebabes

I can't see how the seller can be in on it unless it's some sort of insurance scam. Why not ask the seller for the address they posted to? Some naive sellers will post to a different address if asked.

theonlywayisup

The seller will have your ebay email and your paypal one (if they are not the same) from the transaction.

If I were the buyer I would be asking for the certificate of posting.

soolin

If the RM tracking shows this was delivered at some distance from the buyers location and OP has checked the address wasn’t changed then I can only echo what I have said before, open an INR but be proactive with PayPal about checking the details. this INR hinges on the address and online tracking clearly,shows the item could not have been delivered correctly. 

BristolBoy33

soolin said:

If the RM tracking shows this was delivered at some distance from the buyers location and OP has checked the address wasn’t changed then I can only echo what I have said before, open an INR but be proactive with PayPal about checking the details. this INR hinges on the address and online tracking clearly,shows the item could not have been delivered correctly. 

soolin,  since we last 'spoke' I have told Paypal that I'm not going to move this dispute, and I want Paypal to continue to deal with it - they have my permission to approach eBay if they need to.  I also said that I would change this claim to an INR if that would help me, and I asked for their advice on that course of action.  That was 3 days ago, and they have not yet replied (up to that point they had been very quick to reply - mostly to tell me to 'get lost'!) - so I shall send them a reminder later today.  If I can't get anywhere with this, do you happen to know whether my credit card company (Nat West Bank) have an obligation to reimburse me?