We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
3 mobile terminating old contracts
Options
I just got an email to say 3 are no longer offering the contract I have (which is now on a rolling basis after the minimum term being completed) and I will be moved to a more expensive monthly plan from early August unless I choose a new 12/24 month contract or cancel my existing contract prior to the date they've specified.
1
Comments
-
I had one a few weeks ago. initially thought it was spam. Reluctantly changed to new contract but got more data for less than i was currently paying so will take that even though I was happy with what I had. Don t just let it roll on to the one specified,there should be a link in the email to some offers if it is like mine was0
-
It's nothing new, in the past you could keep an old contract rolling for months/years at the same price. Three have become crafty and include RPI annual increases in their new contracts, so you pay more and more until you see a "better deal", or just accept the increases.
1 -
Frozen_up_north said:It's nothing new, in the past you could keep an old contract rolling for months/years at the same price. Three have become crafty and include RPI annual increases in their new contracts, so you pay more and more until you see a "better deal", or just accept the increases.'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
I have opinions, you have opinions. All of our opinions are valid whether they are based on fact or feeling. Respect other peoples opinions, stop forcing your opinions on other people and the world will be a happier place.0 -
Frozen_up_north said:It's nothing new, in the past you could keep an old contract rolling for months/years at the same price. Three have become crafty and include RPI annual increases in their new contracts, so you pay more and more until you see a "better deal", or just accept the increases.
For me it means around a 25p increase a month if I commit to a 12 month contract or a £1.75 a month decrease if I commit to a 24 month contract. I think 3 are trying to lock people back in, opposed to increase the monthly charge. (Obviously there's also the option of moving to a different plan with more or less data.)0 -
Me, my wife and eldest son are all out of contract and I've had emails about all numbers in the past few days.
As has been said in most cases its a small increase on what I pay mow for 12 month or a reduction of almost £2 if I accept a 24 month.
We've all been with three for years and use go roam annually in the US so I'm unsure what to do at the moment.
0 -
sparkesy said:We've all been with three for years and use go roam annually in the US so I'm unsure what to do at the moment.
Look for the cheapest SIM-only deals with other networks that fulfill your requirements, note them but don't sign up, then call Three and ask for your PAC(s) to leave them.
Quote the deals you have seen if asked what you are moving to, and you are likely to be offered matching discounted tariffs in order to retain your custom. Might not work but worth a try, take the PAC anyway in case they call you back about it, no need to use the PAC if you decide to stay regardless.Evolution, not revolution0 -
eDicky said:sparkesy said:We've all been with three for years and use go roam annually in the US so I'm unsure what to do at the moment.
Look for the cheapest SIM-only deals with other networks that fulfill your requirements, note them but don't sign up, then call Three and ask for your PAC(s) to leave them.
Quote the deals you have seen if asked what you are moving to, and you are likely to be offered matching discounted tariffs in order to retain your custom. Might not work but worth a try, take the PAC anyway in case they call you back about it, no need to use the PAC if you decide to stay regardless.
I suppose one advantage of the 24 month contract is you have Go Roam for at least 24 months even if they start removing it from new contracts but then the obvious disadvantage is you can't switch to a special offer deal with another provider if one comes up.0 -
Is the 14 days cooling off period valid if you signed up online to one of the offered replacement contracts after receiving the above mentioned termination notice? I checked all the options and selected the £9 a month for 8GB 24 month plan, but I now see on this website (the newsletter section, not the forums) that Three are currently doing a 12 month 8GB SIM for £8, but obviously that would be a new account not an "upgrade" to my existing one. I'm not bothered about keeping the number (it's not my main phone) so was wondering whether to ring them and say I have changed my mind. I apparently have until Weds if the 14 day cooling off period does apply.Used to be Bogof_Babe. It did need updating!0
-
Further to above post, phoned today and got the new contract cancelled as still within the 14 days cooling off period. Quite difficult to understand the chap in the call centre (sounded like probably in India) as line very muffled, but I think I got it sorted eventually. He asked me if I would like to take out the £8 12-month one instead when I said I had seen it - so if any readers have had the same experience as me and are still within their renewal period it's worth mentioning it and saying you wish to close your account, as you might get offered the better deal.Used to be Bogof_Babe. It did need updating!0
-
@Bogof_OAP Did you get a SMS confirmation after agreeing the lower price? I just agreed to a lower price (what 3 were advertising to new customers on USwitch) but the monthly charge quoted on the confirmation SMS relates to my existing contract. I was wondering if you or anyone else had the same thing?
Also they do use staff in India for customer support (they have been for a number of years.) India is very badly affected by COVID-19 at present, so I'm surprised 3 thought now was a good time to get rid of the old contracts!0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.7K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.7K Work, Benefits & Business
- 598.5K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards